Ronit Makhija
Flight Attendant
Mumbai
Summary
Accomplished Flight Attendant offering over two years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.Fluent in written and spoken english and a natural team player with a personality that shines.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
6
6
Languages
Work History
International Flight Attendant
Qatar Airways
Doha
10.2019 - 05.2023
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Completed pre-flight safety checks to reinforce passenger safety.
- Welcomed passengers aboard and provided overview of safety procedures.
- Used excellent customer service skills in addressing passengers' needs.
Education
Bachelor Of Mass Communication -
Mumbai University
Mumbai 10.2017 - 10.2020
High School (Grade 12) -
Bharati Vidyapeeth
Mumbai 06.2013 - 06.2014
Skills
Verbal and written communication
Teamplayer
Interpersonal communications
Infant AED and CPR
Emergency Response
Aviation regulations
Company policy adherence
Preflight briefings
Problem-Solving
Fluent in written and spoken English
Cultural Awareness
Multitasking Abilities
Business travelers
Timeline
International Flight Attendant
Qatar Airways
10.2019 - 05.2023
Bachelor Of Mass Communication -
Mumbai University
10.2017 - 10.2020
High School (Grade 12) -
Bharati Vidyapeeth
06.2013 - 06.2014