Ronit Bhat
Working In Us Based Company From The Past 2years 11month
Ahmedabad,GJ
Summary
Results-driven Client Service Executive with nearly 3 years in U.S. dental billing and customer support. Strong communication and analytical skills foster effective client relationships and problem resolution.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Client Services Executive
Viaan Solutions LLP
08.2023 - 07.2026
- Managed customer inquiries across phone, email, and chat channels while maintaining high levels of efficiency and professionalism
- Processed orders, returns, and exchanges while ensuring compliance with company policies.
- Coordinated with team members to advance service delivery and enhance workflow processes.
- Logged customer interactions systematically in CRM systems to preserve complete records
- Cultivated strong client relationships, enhancing satisfaction in dental billing services. Resolved complex issues efficiently, ensuring seamless customer support experiences. Coordinated with cross-functional teams to streamline operations and improve service delivery. Delivered exceptional customer experiences through proactive engagement strategies. Pursued Bachelor of Technology in Mechanical Engineering to strengthen analytical skills. Aspired for marketing executive role to leverage communication and engagement abilities for business growth. Demonstrated results-driven approach in managing client relationships and support functions. Utilized analytical thinking to enhance marketing strategies and brand success.
- Managed communication with U.S.-based dental clients regarding billing and insurance inquiries. Coordinated with billing and operations teams to resolve claims efficiently. Built long-term client relationships through timely, professional support. Monitored account performance and followed up on pending claims to enhance turnaround time. Handled customer escalations professionally to maintain high client satisfaction. Collaborated with internal departments to improve workflow and service quality. Maintained accurate documentation and client records for seamless operations.
- Applied advanced features of Microsoft Excel for analytical tasks. Produced formal documents and reports in Microsoft Word. Developed engaging presentations with Microsoft PowerPoint tools. Facilitated efficient email communication across teams. Organized schedules effectively using Outlook functionalities. Managed customer data using various CRM applications. Conducted detailed internet research to support projects.
Education
Bachelor of Mechanical Engineering -
SAL Collage of Engineering
Ahmedabad, India 04.2001 -
Skills
Customer service
Active listening
Problem resolution
Call center experience
Critical thinking
Data entry
Computer proficiency
Microsoft Excel
Microsoft outlook
Team development
Timeline
Client Services Executive
Viaan Solutions LLP
08.2023 - 07.2026
Bachelor of Mechanical Engineering -
SAL Collage of Engineering
04.2001 -