Ronit Chavan
Mumbai
Summary
Qualified Sales Manager with exceptional customer service and consultative sales abilities. Offering strong track record of building loyal customer relationships to create recurring revenue. Adept at developing and implementing policies to drive store effectiveness, demonstrated over 7.5 years progressive career history.
Overview
8
8
years of professional experience
Work History
Branch Sales Manager
ICICI BANK LTD
11.2021 - 07.2024
- Administer and ensure compliance to all sales practices in branch
- Managed branch sales, customer service, finances and recordkeeping.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Resolved customer complaints to maintain high level of satisfaction.
- Developed and executed targeted marketing campaigns with personalized outreach, resulting in a boost in new client acquisitions.
- Conducted regular performance reviews for team members, identifying strengths as well as areas requiring further development or training opportunities for continuous growth.
- Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
- Collaborated with other departments to ensure seamless coordination of joint initiatives, enhancing overall company performance.
- Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
- Identified areas for improvement within the branch''s processes, implementing necessary changes to optimize efficiency and profitability.
- Direct operational activities on a day-to-day basis
- Generate leads for new business and customers
- Source accounts of small/medium businesses and as well as households
- Guide sales officers and introduce clients to them
- Maintain stability in smooth-functioning of the activities in branch.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
Territory Manager
Buzil Rossari Pvt Ltd
02.2021 - 11.2021
- Sales to Facility Management Companies
- Technical Services, Coaching & Mentoring
- Distributor's Sales Management
- Lead Generation by cold calling and digital method
- Technical product demonstration
- HoReCa Sales
- Cross-selling and up-selling products
- Scaled Business potential for the assigned clients up to the set targets
- Handled customer grievances giving the best resolution and assured best customer experience
- Prepared and submitted sales projections and achievements
- Marketing new products
- Follow up for Account receivables from given set of accounts and distributors.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
Territory Sales Manager
HICARE SERVICES PVT LTD
09.2019 - 01.2021
- Lead Generation by cold calling and digital method
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- B2B Sales by cross selling and up selling
- Established strong relationships with key clients, boosting customer retention rates.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Presenting Company Portfolio in client meeting
- Responsible for delivering sales in the given territory
- Listing of potential customers (SME & Industries) through digital / Non-digital ways
- Capturing opportunities in CRM to create a predictable funnel
- Engaging with opportunities to win orders through a compelling proposition
- Appointing distributors / DSAs
- Conducting marketing activities for B2C & B2B customers to generate more sales revenue
Key Account Manager
WorkStore Limited (formerly known as Staples)
12.2016 - 08.2019
- Cross-selling and up-selling products
- Maximized sales and achieved monthly and quarterly sales target
- Scaled Business potential for the assigned clients up to the set targets
- Presented monthly/quarterly performance to CXO level officers of assigned clients
- Handled customer grievances giving the best resolution and assured best customer experience
- Prepared and submitted sales projections and achievements
- Closely watch the sales report (order booking) and delivery status of orders on daily basis and planned actions to maximize it
- Marketing new products
- Follow up for Account receivables from given set of accounts.
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Education
MBA - Marketing
Kohinoor Business School, MUMBAI
Mumbai, India04.2017
BMS -
Birla College, MUMBAI
01.2014
HSC -
K.M. Agrawal College, MAHARASHTRA BOARD
01.2011
SSC -
M.K.E. S, MAHARASHTRA BOARD
01.2009
Skills
- Branch operations
- Increasing sales
- Sales Presentations
- Client Relations
- Team training and development
- Cross-selling techniques
- Regulatory Compliance
- Teamwork and Collaboration
Languages
English, Hindi, Marathi
Projectsacademicrecognitionachievements
Survey and Market research of Amul fresh product in Kalyan and Dombivali area, Amul, 05/02/2017 - 07/30/2017
Extracurricularactivitiesachievements
- Member of the core committee of "Rotaract Club of Birla College" team at Birla College, working towards helping the Society
- Successfully organized and managed various clothes and essential items collection drive at the campus for Poor Children
- Spearheaded the team working on building awareness about Air, Water and Noise Pollution during Diwali and Ganpati Festival, initiatives through print and social media
- Volunteered at AAI foundation (NGO)
Personal Information
- Date of Birth: 06/03/94
- Gender: Male
- Marital Status: Single
Hobbies and Interests
Planting is my newly developed hobby which helps me with numerous benefits for mind, body and spirit.
I like to listen to old school musics and devotional songs.
Cricket is my most loved sport amongst all. But i do love watching other sports too.
I mostly watch funny and drama thriller related contents.
Disclaimer
I hereby declare that all the above information is true to my consent and best known to my knowledge
Timeline
Branch Sales Manager
ICICI BANK LTD
11.2021 - 07.2024
Territory Manager
Buzil Rossari Pvt Ltd
02.2021 - 11.2021
Territory Sales Manager
HICARE SERVICES PVT LTD
09.2019 - 01.2021
Key Account Manager
WorkStore Limited (formerly known as Staples)
12.2016 - 08.2019
MBA - Marketing
Kohinoor Business School, MUMBAI
BMS -
Birla College, MUMBAI
HSC -
K.M. Agrawal College, MAHARASHTRA BOARD
SSC -
M.K.E. S, MAHARASHTRA BOARD
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