RONIT PASRICHA

Directed comprehensive management of automobile insurance claims, focusing on prompt resolutions.

• Coordinated repair estimates, towing services, and settlements with internal teams and vendors.
• Clarified policy coverages and claim benefits to customers through direct communication methods.
• Executed detailed claim investigations to confirm document accuracy for compliance standards.
• Leveraged ERP platforms for accurate record-keeping and improved workflow efficiency.
• Negotiated effectively with service providers to secure favorable settlement outcomes for clients.
• Partnered with appraisers and account managers to enhance claims coordination efforts.
• Uphold workplace safety standards through diligent adherence to company policies.

• Oversaw customer-facing operations, efficiently handling inquiries and resolving issues to maintain satisfaction.
• Assisted in documentation review and verification to ensure adherence to operational guidelines.
• Coordinated with cross-functional teams to streamline processes and improve service delivery.
• Performed investigation tasks and document verifications to ensure accuracy across operations.
• Demonstrated strong communication skills while liaising with various departments for seamless operations.
• Reviewed customer feedback and operational data to recommend enhancements in performance.
• Facilitated training for associates, enhancing productivity and customer handling capabilities.
• Accurately processed customer orders to meet high standards of efficiency.

Coordinated customer interactions to manage end-to-end automobile insurance claims efficiently.

• Collaborated with external vendors and internal teams to facilitate smooth claim processing.
• Conducted comprehensive claim investigations and verified documentation for policy compliance.
• Reviewed policies and clarified settlement procedures to assist customers effectively.
• Provided exceptional customer service via calls and emails to foster strong client relationships.
• Maintained accurate claim records using CRM systems while tracking productivity goals.
• Negotiated with repair networks to secure cost-effective resolutions for claims.
• Led overnight team operations to optimize performance during high-demand periods.