Jira
Ronit Singh
Customer Success Manager
Gurgaon
Summary
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including implementation of project and delivery of the project Both pre and post. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Success Specialist
Prosperix
Gurgaon
06.2022 - Current
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Created product training plans centered on customer success and satisfaction.
- Organized product demonstrations and trial installations of equipment to promote products.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
Customer Success Specialist
Team Computers
New Delhi
11.2019 - 05.2022
- Achieved project deadlines by coordinating with contractors to manage performance.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on project budget, progress and technical problems.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Data Recovery Associate
Stellar Data Recovery
Gurgaon
08.2017 - 11.2019
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
Education
BE - Computer Engineering
University of Pune
Pune 08.2012 - 06.2016
High School - Science
Higher Secondary School
City International School 08.2011 - 05.2012
Skills
Training development aptitude
Complaint resolution
Report preparation
Key holder experience
Project planning and development
Project Management
Technical Support
Software
Intercom
Workplace By Facebook
Google sheets
Timeline
Customer Success Specialist
Prosperix
06.2022 - Current
Customer Success Specialist
Team Computers
11.2019 - 05.2022
Data Recovery Associate
Stellar Data Recovery
08.2017 - 11.2019
BE - Computer Engineering
University of Pune
08.2012 - 06.2016
High School - Science
Higher Secondary School
08.2011 - 05.2012