Summary
Overview
Work History
Education
Skills
Software
Timeline
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Ronit Singh

Ronit Singh

Customer Success Manager
Gurgaon

Summary

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including implementation of project and delivery of the project Both pre and post. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Customer Success Specialist

Prosperix
Gurgaon
06.2022 - Current
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with cross-functional teams to deliver successful product implementations.
  • Created product training plans centered on customer success and satisfaction.
  • Organized product demonstrations and trial installations of equipment to promote products.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Identified plans and resources required to meet project goals and objectives.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.

Customer Success Specialist

Team Computers
New Delhi
11.2019 - 05.2022


  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Analyzed project performance data to identify areas of improvement.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.

Data Recovery Associate

Stellar Data Recovery
Gurgaon
08.2017 - 11.2019
  • Worked varied hours to meet seasonal and business needs.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.

Education

BE - Computer Engineering

University of Pune
Pune
08.2012 - 06.2016

High School - Science

Higher Secondary School
City International School
08.2011 - 05.2012

Skills

Training development aptitude

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Software

Jira

Intercom

Workplace By Facebook

Google sheets

Timeline

Customer Success Specialist

Prosperix
06.2022 - Current

Customer Success Specialist

Team Computers
11.2019 - 05.2022

Data Recovery Associate

Stellar Data Recovery
08.2017 - 11.2019

BE - Computer Engineering

University of Pune
08.2012 - 06.2016

High School - Science

Higher Secondary School
08.2011 - 05.2012

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Ronit SinghCustomer Success Manager