Ronni Hayes

Aramark | Chicago, IL
October 2022 – Present

Lead and direct multiple client locations across a geographic district, accountable for $3M - $10M+ in annual revenue and full operational, financial, and people performance.

• Own district-level P&L, driving revenue growth, margin improvement, and cost efficiency while meeting or exceeding EBIT and client financial commitments.
• Analyze performance metrics, inventory trends, and labor data to identify opportunities that improve margins and operational productivity.
• Lead and coach unit managers on financial acumen, labor controls, procurement compliance, and operational best practices.
• Ensure consistent execution of Operational Excellence standards, food safety, and company policies across all sites.
• Build and maintain strong client relationships, proactively addressing needs, contractual obligations, and growth opportunities to support retention and expansion.
• Support new business onboarding, audits, and retention initiatives while maintaining high client loyalty and consumer satisfaction scores.
• Oversee compliance with safety, health, wage & hour, and regulatory requirements across all locations.
• Travel frequently throughout the district to conduct audits, coach leaders, and reinforce standards.

Mariano’s – Lakeshore East | Chicago, IL
May 2020 – October 2022

Oversaw multiple high-volume food service programs within a flagship retail environment.

• Managed Deli, Hot Foods, Cheese, Vero, and Patio Grill operations with full accountability for sales, labor, and food cost performance.
• Built and managed budgets, sales forecasts, and COGS controls to deliver profitable results.
• Led hiring, training, and development of associates and supervisors; implemented cross-training to improve flexibility and productivity.
• Ensured strict compliance with food safety, sanitation, and regulatory standards.
• Improved customer experience through quality execution, inventory management, and consistent service standards.
• Conducted performance reviews, coaching, and corrective action to strengthen accountability and engagement.

Oberweis Dairy | Evergreen Park, IL
August 2017 – May 2020

• Full store P&L ownership including budgeting, forecasting, labor scheduling, and cost controls.
• Drove sales growth and profitability through promotions, merchandising, and local marketing initiatives.
• Led staffing, onboarding, training, and performance management for a high-volume training location.
• Improved store productivity and performance metrics, contributing to a 2.8% year-to-date profitability increase.
• Ensured compliance with food safety, loss prevention, and company operating standards.

Lane Bryant | Merrillville & Schererville, IN
January 2017 – March 2019

• Supported store leadership in driving sales, payroll optimization, and operational execution.
• Led loss prevention, shrink reduction, and safety initiatives.
• Coached associates on selling behaviors, product knowledge, and customer experience.
• Supported visual merchandising standards, freight flow, and inventory controls.

Wilson’s Leather | Merrillville, IN
October 2011 – April 2012

• Led sales performance, customer service execution, and team development.
• Hired, trained, and retained high-performing associates while minimizing turnover.
• Maintained visual standards and delivered consistent, high-quality customer experiences.

Seattle’s Best Coffee (Borders) Merrillville, IN
August 2006 – April 2011

• Supervised daily café operations, staff performance, and financial results.
• Managed inventory, shrink control, P&L performance, and labor scheduling.
• Coordinated special events and promotions to increase traffic and sales.

The Great American Bagel | Merrillville, IN
October 2003 – July 2006

• Managed restaurant budgets, staffing, scheduling, and inventory.
• Developed community engagement initiatives and special events to drive sales.
• Oversaw catering, donations, and local partnerships.
• Collaborated with suppliers to order fresh ingredients and maintain quality.