Ronnie Fernandes
Mumbai
Summary
As I have completed 5 years in the field of Customer Service Executive and Sales Executive Seeking for a leadership position where I can responsibly address customer needs and ensure they have a positive experience from the customer service skills like active listening, empathy, problem-solving and communication which i have acquired from my experience.
Overview
6
6
years of professional experience
4
4
Languages
Work History
SR Account Receivable
Gebbs Healthcare Solutions
04.2023 - Current
- Gebbs is a USA based medical billing company.
- Resolving patient department claims.
- Resolving insurance claims from provider side.
- Working for all types of providers.
- Maintaining best Quality of work for the process.
- Assisting team members with the claims and guiding them for over all good team strength
Customer Service & Sales Executive
LifeUno Pvt Ltd
09.2022 - 03.2023
- LifeUno is a wellness center, which provides wellness and wellbeing holistic services at your society.
- One on one interaction with Clients.
- Explaining clients about healthcare plans and selling healthcare packages and providing good customer support.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Customer Service & Sales Executive
Top Vacuum Part & Reprice Solution
01.2020 - 08.2022
- 2.5 Years of work experience as a customer support executive & Sales Executive, In USA based Authorise E-commerce Software and Appliance Parts Company Name Reprice Solution & TopVacuumParts Head Office Virginia, USA.
- Experience in International Voice & Chat process.
- Experience in handling and dealing Customers from various countries like USA, UAE, UK, CA.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor of Commerce -
Kirti M. Doongursee College of Commerce,Science,Art's
Mumbai, India03.2022
HSC Maharashtra Board -
Dr. Antonio Da Silva High School And Junior College
Mumbai India03.2019
SSC Maharashtra Board -
Sacred Heart High School
Mumbai, India04.2017
Skills
- Leadership Quality
- Communication
- Customer engagement
- Customer feedback management
- Live chat operation
- Sales Management
- Customer rapport building
Timeline
SR Account Receivable
Gebbs Healthcare Solutions
04.2023 - Current
Customer Service & Sales Executive
LifeUno Pvt Ltd
09.2022 - 03.2023
Customer Service & Sales Executive
Top Vacuum Part & Reprice Solution
01.2020 - 08.2022
Bachelor of Commerce -
Kirti M. Doongursee College of Commerce,Science,Art's
HSC Maharashtra Board -
Dr. Antonio Da Silva High School And Junior College
SSC Maharashtra Board -
Sacred Heart High School