Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Rony George

Butler/operational Manager
294/B1356,park Road,Spalding,Lincolnshire

Summary

Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Considerate and professional Butler with excellent organization and time management skills. Proficient in professional and efficient communication. Also experienced in managing housekeeping room in star hotel and cruise liners . Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Excellent reputation for resolving problems and improving customer satisfaction. Restaurant experience leading multi-million dollar restaurants as well as banquet and catering operations around country. Driven to raise standards for fine dining and all aspects of guest relations. Exceptional

Overview

16
16
years of professional experience
3
3
years of post-secondary education
4
4
Certifications

Work History

Assistant Store Manager

KFC Restaurant
Spalding , Lincolnshire
12.2022 - Current
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Passionate about learning and committed to continual improvement.

Operations Manager

Samos Resort
Palakkad, Kerala, India
05.2020 - 02.2022
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Devised processes to boost long-term business success and increase profit levels.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.

Butler

Oceania Cruise line
Florida, Miami
09.2016 - Current
  • Supervised staff by maintaining work schedule, distributing assignments and paychecks to staff and offering assistance with work duties.
  • Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
  • Inspected all cleaning and household tasks for alignment with quality standards.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Trained service staff on latest policies and procedures.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.

Butler

Regent Seven Seas Cruises Miami
Miami, Florida
11.2011 - 07.2016

Administrator

YIMS college
Palakkad, KERALA
04.2011 - 11.2011

Butler

Silver sea Cruise line
Miami, Florida
10.2010 - 03.2011

Butler

The Leela Kempinski
Trivandrum, Kerala
09.2008 - 05.2010

Front Desk Manager

Hotel Srichakra International
Palakkad, KERALA
01.2008 - 09.2008

Education

BSc. Hotel Management -

Yuvakshetra Institute of Management Studies
Palakkad
09.2005 - 07.2008

Skills

    Hospitality best practices

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Certification

Crowd and crisis management

Timeline

Assistant Store Manager

KFC Restaurant
12.2022 - Current

Operations Manager

Samos Resort
05.2020 - 02.2022

Butler

Oceania Cruise line
09.2016 - Current

Butler

Regent Seven Seas Cruises Miami
11.2011 - 07.2016

Administrator

YIMS college
04.2011 - 11.2011

Butler

Silver sea Cruise line
10.2010 - 03.2011

Butler

The Leela Kempinski
09.2008 - 05.2010

Front Desk Manager

Hotel Srichakra International
01.2008 - 09.2008

BSc. Hotel Management -

Yuvakshetra Institute of Management Studies
09.2005 - 07.2008
Rony GeorgeButler/operational Manager