ROOHAN KARMAKAR
Kolkata
Summary
To seek a challenging & career oriented job in an organization, which enables me to update with the emerging technologies and provides the scope for continuous improvement of my skills and knowledge.
Overview
2
2
years of professional experience
Work History
Service Coordinator
Santint India Technology Pvt Ltd
Kolkata
08.2024 - Current
- Coordinated client service requests for timely resolution and satisfaction.
- Maintained accurate records of client interactions in the service management system.
- Facilitated communication between clients and technical teams to ensure seamless service delivery.
- Resolved customer complaints by investigating issues and implementing solutions promptly.
- Collaborated with sales teams to ensure alignment on client needs and expectations.
- Coordinated service schedules and appointments with clients.
- Prepared monthly reports summarizing current service activities.
Education
B-tech - Computer Science and Engineering
Ideal Institute of Engineering
01-2024
Diploma / Polytechnic -
Baruipur Government Polytechnic
01-2020
Higher Secondary Examination -
Kalyani University Experimental High School
01-2017
Madhyamik (Secondary Examination) -
Kalyani University Experimental High School
01-2015
Skills
- Good communication skill
- Smart, dynamic and challenging to play a positive role in any tough situations
- Sincere and hard-working
- Good leadership and team management skill
- Knowledge in basic, MS Office, MS Excel, PowerPoint, Advanced excel
- Python , CSS
- Time management
- Accurate recordkeeping
- Analytical skills
- Adaptability
- Service coordination
- Issue resolution
Languages
- English
- Bengali
- Hindi
Hobbies and Interests
- Listening Indian folksongs
- Playing Cricket and Football
Training
Knowledge view Computer Center(NBCE), Diploma in Information Technology, 6 month (07/2017 - 01/2018)
Personal Information
- Father's Name: Sanjoy Kumar Karmakar
- Date of Birth: 28/02/1999
- Gender: Male
- Marital Status: Single
Disclaimer
I hereby declare that all the information furnished above are true, complete to the best of my knowledge and belief.
Timeline
Service Coordinator
Santint India Technology Pvt Ltd
08.2024 - Current
B-tech - Computer Science and Engineering
Ideal Institute of Engineering
Diploma / Polytechnic -
Baruipur Government Polytechnic
Higher Secondary Examination -
Kalyani University Experimental High School
Madhyamik (Secondary Examination) -
Kalyani University Experimental High School