Committed and hardworking Sales Associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Hi, I’m
Roohi Kazi
Sales Associate / Cashier
Pickering
Summary
Overview
13
years of professional experience
2003
years of post-secondary education
3
Languages
Work History
SEARS Canada
Retail Sales Associate Cashier
10.2016 - 09.2017
Job overview
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
SAAD Financial Advisory Services Ltd.
Compliance and AML Officer
10.2009 - 11.2011
Job overview
- Company Overview: DIFC Dubai, Dubai
- Review and analyze new, proposed, or revised laws, regulations, policies, and procedures to interpret their meaning and determine their impact
- Maintaining Compliance and Money Laundering policies and procedures of the company
- Responsible for the Compliance in the firm's day-to-day operations with firm's compliance systems and controls
- Maintain policies and procedures to update regulatory rules changes as well as internal regulatory training
- DIFC Dubai, Dubai
SAAD Financial Advisory Services Ltd.
Administrative Assistant
12.2008 - 11.2011
Job overview
- Company Overview: DIFC Dubai, Dubai
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Answer phone calls and direct calls to appropriate parties or take messages
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors
- Greet visitors and determine whether they should be given access to specific individuals
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- File and retrieve corporate documents, records, and reports
- Make travel arrangements for executives
- Open, sort, and distribute incoming correspondence, including faxes and email
- DIFC Dubai, Dubai
JP Morgan Chase
Advisor (Card Activation) for Chase Credit Cards
05.2006 - 02.2008
Job overview
- Company Overview: Mumbai, Maharashtra
- Activation of credit cards from Chase
- Customer service related responsibilities (Customization of credit cards, Balance transfers and additional requests from card members)
- Sales for additional products offered by Chase
- Mumbai, Maharashtra
ICICI First source (Formerly ICICI One source)
ERM (Electronic Relationship Manager) for IBG (International Banking Group)
10.2005 - 04.2007
Job overview
- Company Overview: Mumbai, Maharashtra
- Catering to unique High Network Customers from GCC countries
- Towards retention of Investments with ICICI Bank
- Responsible to address any service issue relating to ICICI Bank NRI Services through various channels
- Mumbai, Maharashtra
ICICI First source (Formerly ICICI One source)
Customer Service Associate
09.2004 - 10.2005
Job overview
- Company Overview: Mumbai, Maharashtra
- Towards acquisition of NCA (New Customer Acquisition) comprising of NRIs based in USA
- Responsible for regular KYC of the customers, maintaining & establishing the Anti money laundering policies, procedures and making sure it complies with the RBI rules prior to customer acquisition and regularly monitoring the source of funds
- Providing Investment solutions to NRIs based at USA (Includes: NRE Savings, NRI Term Deposits, Off Shore Deposits)
- Effective follow up for Documentation and Discrepancy
- Mumbai, Maharashtra
Education
GVMS COLLEGE OF COMMERCE AND ECONOMICSPonda, Goa
Bachelor of Commerce from Finance and Auditing
04-2002
University Overview
Skills
Proficient in Microsoft Office products
Timeline
Retail Sales Associate Cashier
SEARS Canada
10.2016 - 09.2017
Compliance and AML Officer
SAAD Financial Advisory Services Ltd.
10.2009 - 11.2011
Administrative Assistant
SAAD Financial Advisory Services Ltd.
12.2008 - 11.2011
Advisor (Card Activation) for Chase Credit Cards
JP Morgan Chase
05.2006 - 02.2008
ERM (Electronic Relationship Manager) for IBG (International Banking Group)
ICICI First source (Formerly ICICI One source)
10.2005 - 04.2007
Customer Service Associate
ICICI First source (Formerly ICICI One source)
09.2004 - 10.2005
GVMS COLLEGE OF COMMERCE AND ECONOMICS
Bachelor of Commerce from Finance and Auditing
04.2002
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