Committed and hardworking Sales Associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Hi, I’m
Roohi Kazi
Sales Associate / Cashier
Pickering
Summary
Overview
13
years of professional experience
2003
years of post-secondary education
3
Languages
Work History
SEARS Canada
Retail Sales Associate Cashier
10.2016 - 09.2017
Job overview
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
SAAD Financial Advisory Services Ltd.
Compliance and AML Officer
10.2009 - 11.2011
Job overview
- Company Overview: DIFC Dubai, Dubai
- Review and analyze new, proposed, or revised laws, regulations, policies, and procedures to interpret their meaning and determine their impact
- Maintaining Compliance and Money Laundering policies and procedures of the company
- Responsible for the Compliance in the firm's day-to-day operations with firm's compliance systems and controls
- Maintain policies and procedures to update regulatory rules changes as well as internal regulatory training
- DIFC Dubai, Dubai
SAAD Financial Advisory Services Ltd.
Administrative Assistant
12.2008 - 11.2011
Job overview
- Company Overview: DIFC Dubai, Dubai
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Answer phone calls and direct calls to appropriate parties or take messages
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors
- Greet visitors and determine whether they should be given access to specific individuals
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- File and retrieve corporate documents, records, and reports
- Make travel arrangements for executives
- Open, sort, and distribute incoming correspondence, including faxes and email
- DIFC Dubai, Dubai
JP Morgan Chase
Advisor (Card Activation) for Chase Credit Cards
05.2006 - 02.2008
Job overview
- Company Overview: Mumbai, Maharashtra
- Activation of credit cards from Chase
- Customer service related responsibilities (Customization of credit cards, Balance transfers and additional requests from card members)
- Sales for additional products offered by Chase
- Mumbai, Maharashtra
ICICI First source (Formerly ICICI One source)
ERM (Electronic Relationship Manager) for IBG (International Banking Group)
10.2005 - 04.2007
Job overview
- Company Overview: Mumbai, Maharashtra
- Catering to unique High Network Customers from GCC countries
- Towards retention of Investments with ICICI Bank
- Responsible to address any service issue relating to ICICI Bank NRI Services through various channels
- Mumbai, Maharashtra
ICICI First source (Formerly ICICI One source)
Customer Service Associate
09.2004 - 10.2005
Job overview
- Company Overview: Mumbai, Maharashtra
- Towards acquisition of NCA (New Customer Acquisition) comprising of NRIs based in USA
- Responsible for regular KYC of the customers, maintaining & establishing the Anti money laundering policies, procedures and making sure it complies with the RBI rules prior to customer acquisition and regularly monitoring the source of funds
- Providing Investment solutions to NRIs based at USA (Includes: NRE Savings, NRI Term Deposits, Off Shore Deposits)
- Effective follow up for Documentation and Discrepancy
- Mumbai, Maharashtra
Education
GVMS COLLEGE OF COMMERCE AND ECONOMICSPonda, Goa
Bachelor of Commerce from Finance and Auditing
04-2002
University Overview
Skills
Proficient in Microsoft Office products
Internet Explorer
Learning new software
Well versed with peripherals
Expertise in Internet connectivity
Troubleshooting computer problems
AMFI Certified
Customer service
Patience and empathy
Dependability
Timeline
Retail Sales Associate Cashier
SEARS Canada
10.2016 - 09.2017
Compliance and AML Officer
SAAD Financial Advisory Services Ltd.
10.2009 - 11.2011
Administrative Assistant
SAAD Financial Advisory Services Ltd.
12.2008 - 11.2011
Advisor (Card Activation) for Chase Credit Cards
JP Morgan Chase
05.2006 - 02.2008
ERM (Electronic Relationship Manager) for IBG (International Banking Group)
ICICI First source (Formerly ICICI One source)
10.2005 - 04.2007
Customer Service Associate
ICICI First source (Formerly ICICI One source)
09.2004 - 10.2005
GVMS COLLEGE OF COMMERCE AND ECONOMICS
Bachelor of Commerce from Finance and Auditing
04.2002