Roohin Aftab Mohid
Gurugram,HR
Summary
Dynamic project manager with a proven track record at American Express, excelling in data analysis and stakeholder engagement. Adept at driving process improvements and enhancing customer satisfaction, I leverage strong team management skills to deliver impactful results. Committed to optimizing project performance and fostering collaborative environments for sustained success.
Overview
18
18
years of professional experience
Work History
PMO (Paypal)
Atos Syntel
12.2021 - 04.2025
- Leading a team to accomplish tasks and their daily work with maximum efficiency.
- Supporting project tracking and reporting by owning project plans and daily status updates.
- Facilitated meetings, and prepared agendas and action items for a daily stand-up meeting.
- Monitored progress and timelines of the work, and conducted quarterly performance review calls with clients to evaluate the work completed over the past quarter, understand client satisfaction, discuss successes, identify areas for improvement, and align on an action plan moving forward.
- Create and manage dashboards and performance reports.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Monitor project portfolio performance (time, cost, scope, quality).
- Track and report on project milestones and deliverables.
- Communicate with the vendors and our internal team to get suitable candidates to fulfill the open requirements with the clients on a timely basis.
- Leading the weekly review calls with the Delivery Directors to update them on the progress of the High-Priority Requirements and their status.
- Conducting quarterly performance review calls with clients to evaluate the work completed over the past quarter, understand client satisfaction, discuss successes, identify areas for improvement, and align on an action plan moving forward.
- Regularly connect with our internal frontend and backend departments to get regular updates on the performance and process.
- Fulfilling the open requirements shared by a client on a timely basis involves several key steps to ensure efficiency, quality, and satisfaction.
Business Analyst (American Express)
Atos Syntel
10.2020 - 11.2021
- Worked for a campaign management application used by marketing teams across 25+ countries to execute credit card campaigns.
- Worked closely with business stakeholders and development team to gather, analyse, and document requirements for highly complex marketing/regulatory projects.
- Worked closely with the technology teams to develop, test, and deliver the defined capabilities and rapidly iterate new solutions.
- Automated campaigns by migrating manually run campaigns to the application.
- Administering JIRA and creating its Dashboards for Process.
- Monitored project progress by tracking activity; resolving problems; publishing progress reports and recommending actions.
- Assisted in implementing the plan and resolving any occasional discrepancies.
- Find improvement areas by studying business functions, gathering information, and evaluating.
- Analyse data and information to uncover insights and Opportunities for improvement.
- Worked on a CRM tool to track customer interactions and customer data and aiming to improve relationships, streamline processes, and drive business growth.
- Facilitate meetings to align stakeholders on project objectives and outcomes.
- Utilize data analytics tools to derive actionable insights and support decision-making.
- Evaluate a variety of situations and provide clarity to team and stakeholder.
- Worked with the Senior leadership team to increase efficiency in the process by developing new programs and ideas.
- Using data tools to gather clean and analyse business data.
- Analysing KPIs and identifying trends for business decisions.
- Collaborating with stakeholders to gather and refine requirements.
- Presenting findings and making data-driven recommendations.
- Identifying inefficiencies and suggesting business improvements.
- Optimizing campaign strategies based on performance data.
- Gathered requirements for campaign tools or CRM enhancements.
- Translated marketing needs into data queries or dashboards.
- Created reports and visualizations for leadership decisions.
Training lead -Learning & Development (Pan India)
Cure Fit
06.2018 - 07.2020
- Driving TNI to understand future and current training needs through job analysis and career paths by collaborating with business heads.
- Induction and orientation of new joiners.
- Training on SOPs and center audits.
- Design a training calendar for the Format team, and drive intentions to an end.
- Create compelling commercials in line with corporate-defined margins.
- Design and deliver soft skills and behavioral training for different entities at Curefit, and for entry-level employees, mid-level managers, and leaders.
- Design training content for the process, oust, and coordinate with the respective stakeholders for the course completion.
- Drive the competency mapping project to align role-specific continuous learning plans.
- Developed and implemented training programs for diverse employee roles.
- Facilitated workshops to enhance team collaboration and communication skills.
- Designed surveys to measure employee satisfaction with various aspects of the program.
- Documented employee progress throughout their training process.
- Assisted in developing strategies for promoting internal learning opportunities within the company.
Lead Business Consultant
American Express
04.2007 - 09.2017
- Leading process improvements for customer satisfaction.
- Performed data analysis, reporting, and documentation for business growth by understanding report requirements to present the required data using dashboards in MS Excel.
- The job involves working with a multitude of internal departments, like marketing, new accounts, customer service dispute, compliance, reconciliation team, and procedures and policies—all with the sole objective of finding customer solutions and ensuring that the same is delivered in an acceptable time frame and within the company framework.
- Responsible for identifying and providing reports for the project portfolio to management, with recommendations so that teams' performance trends can be quantified, and challenges can be identified and worked upon.
- Lead a team of seven employees, and monitor their performance based on quality and compliance.
- Ensuring the team and individuals meet their KPIs.
- Conducted regular training sessions on process updates based on quality and compliance.
- Recommending process optimizations by training staff, and managing the knowledge base.
- Handling system/tool issues reported by the team/customers.
- Collaborating with cross-functional teams in both frontend and backend departments to get regular updates on the process.
- Analyzing data to support decision-making.
- Led cross-functional teams to develop strategic solutions for client needs.
Education
Associate of Arts - Arts/Education
Shri Shikshayatan College
Kolkata09-2009
Skills
- Project management
- Customer experience management
- Business analysis
- Team management
- Cost-benefit analysis
- Key account management
- Data analysis
- Requirements gathering
- Vendor management
- Advertising campaigns
- Document and control management
- Brand management
- Business administration
- CRM strategy development
- Data collection and reporting
- Email marketing campaigns
- Financial market analysis
- Marketing strategy execution
- Presentation skills with PowerPoint
- Spreadsheet proficiency in Excel
- Project tracking and reporting
- Stakeholder engagement strategies
- Career development strategies
- Performance reporting and analysis
- Process improvement methodologies
Timeline
PMO (Paypal)
Atos Syntel
12.2021 - 04.2025
Business Analyst (American Express)
Atos Syntel
10.2020 - 11.2021
Training lead -Learning & Development (Pan India)
Cure Fit
06.2018 - 07.2020
Lead Business Consultant
American Express
04.2007 - 09.2017
Associate of Arts - Arts/Education
Shri Shikshayatan College