Roopa Anand Rao
Scale Implementor/Project Management In Social & Development Sector
Bengaluru
Summary
I believe that solutions are with the people where there is a problem.We are only a catalyst to direct and enpower the ecosystem to develop their own solution .My roles gives me the opportunity to facilitate and build the capacity to scale the impact of the Organisation by solving the right problems.
In my 20 plus years of work experience, the last 7 years have been in social and development sector.I have enjoyed creating the theory of change, building a higly professional team, ,setting structure and process and integrating tools to excecute projects to scale.I cherish the synergy while working with stakeholders from diverse backgrounds, culture and vision.
Had an opportunity to work with a large scale government project in primary education sector to improve the learning curve of the first generation learnes in India and Africa.Currenty involved in bring in partneres together to cocreate solutions to empower community participation to enhance Envoronmental,Social and economical sustainability to improve livelihood.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Programme Manager
Vrutti Livelyhood Impact Partner
Bengaluru
04.2020 - Current
- Worked with different stakeholders to understand the complex structure of the program to derive the outcome and create the TOC for the program.
- Lead the implementation Organization to scale the program in 8 district of Karnataka.This includes the role out strategic planning , capacity building ,identifying the system need and designing processes to support the program
- Manage the Project Manager in creating solutions for each phase and integrating tool & technology in the program to help scale.
- Continues engagement with the District CEO 's to understand and support their vision and challenges.
- Bring in synergy with all the stakeholders to identify the emerging scale model.
Head - Operation
Tide Leading
Bengaluru
01.2018 - 03.2021
- Built a central operation team which was ready to take up the large scale operation of a Govt project in 13 district of Andrha Pradesh , Goa and West Africa to serve 3100 plus rural school and 6000 plus teacher.
- Set up field team, a call centre, quality control team,structure and process to resolve problems,improve operations and provide exceptional service.
- Deployed more than 15000 tables loaded with the customized curriculum for digital learning for these school in India and Africa along with the classroom infrastructure (Tables,Racks,learning materials)
- Created the TOC and Evaluation and monitoring system to review the progress and take corrective measures to improve the program.
- Was directly involved in the budgeting of these projects and overlooked the expenses to keep the cost low.
- Proved successful working environment within tight deadlines and fast-paced atmosphere.
- Created plans and communicated deadlines to complete projects on time.
Head-Operations
Batwings Learning Centre Pvt Ltd.
Bengaluru
03.2015 - 01.2018
- Reporting to the Director and serving as a member of the Management Team.
- Was part of building a team of 60 people and started 15 Preschool & After School program centres and managed them.
- Set the visionary ‘Servant Leadership ‘culture in the Oganisaion.
- Worked and deliver the goal of providing quality education to the children,Parent Engagement, Empowering women by creating opportunity and training them to achieve their goal.
- Was responsible for day-to-day operations of all the centres, helping creating organization’s program in collaboration with the Director and Program Supervisor.
- Primary responsibility is ensuring organizational effectiveness by providing leadership for the organizations operations functions.
- Contributing to the development and implementation of organizational strategies, policies and practices.
Center Head
NIIT LTD
Bengaluru
05.2013 - 03.2015
- All the process in the center was streamlined and was made audit compliant within six months, which was not achieved in the previous two audits. Being new to such a work objective was appreciated by the Management for the strong perseverance to achieve business excellence for the Center.
- Managed a team of Counselors, Business Development Executives and Faculty to drive the Center into a Profit center of repute.
- Coordinating with Corporate & Client Organizations to ensure maximum placements so that Placements and Profitability are met based on the plan.
- Responsible for monthly, quarterly and annual student enrollment budgets. Business Plan effectively achieved through breaking it down to SMART objectives for self and Team
- Monitor and assess performance of team members and ensure performance standards are met by all the team members in the Centre. Performance Tracker introduced and one to one counseling sessions with the Faculty members done to understand their point of view and improvements standards.
- Responsible for the profitability of the center by maximizing sales revenue & optimizing the cost. An open and transparent culture built so that everyone contributes to the growth of the Center and each one gets rewarded for their output.
Centre Manager
APTECH AVIATION ACADEMY, Bangalore
Bengaluru
04.2010 - 05.2013
- Planning, directing and delivering training and development programmer to accomplish the organisation’s goals.
- Link trainings to the career paths of the students and ensure that linkage with performance development plans is effectively close looped.
- Facilitate the creation of the training module to ensure seamless delivery of training data.
- Ensure training mechanism is religiously followed.
- Monitoring and supervision of instructor’s performance and student’s records.
- To provide guidance & mentoring students & ensuring that the highest academic standards are upheld by everyone. Counseling done to one and all, keeping the Industry standards in mind.
- Provide inputs for all expansions and strategic plans in all matters related to academics and placements.
- Involve in the recruitment process and personality development of other trainers.
- Efficiently developed business strategies to build consumer preference and Plan all Business Development activities such as SMS campaigns, Brand Promotion, Educational seminars, Marketing Literature and other activities for all Courses offered by Avalon Aviation Academy.
Assistant Manager Training & Development
LIFE STYLE PVT LTD (Landmark Group)
Bengaluru
01.2009 - 03.2010
- Was responsible for all the training in Bangalore,Hyderabad & Mangalore.
- Interacted with Departments and Business units, conducting needs analysis, planed & executed trainings accordingly.
- Design training modules as per Training Need Analysis
- Build plans for team building training for the departments
- Managed end-to-end training solutions from Induction to Training Effectiveness Measurement.
- Designed and facilitated Leadership & Supervisory Skills, Team Building and Managerial Effectiveness program for the lower and Middle Management and designed New Manager Development Programs for budding leaders and for Train the Trainer workshops.
Duty Manager
JET AIRWAYS PRIVATE LIMITED, Bangalore
Bengaluru
07.1997 - 01.2008
- Managed a team of customer service personnel in a multi-base operation.
- Trained junior & senior operations and customer service employees on the use of the company's new customer relationship management database dealt with customer service concerns and complaints, by phone and in-person
- Trained new employees on the use of reservations and flight management software.
- Direct Customer Feedback taken to ensure personalized service and customer loyalty maintained.
- Developed a new customer-complaint management system.
- Improving the overall customer relationship, making customers aware of our organisation’s complaint procedures.
- Personally was in charge of monitoring the Customer Satisfaction Index .
- Acknowledging complaints promptly and responding to them within set time limits, systematically and fairly.
- Finding out what information, products or services the customer requires to meet his/her needs and providing clear, accurate and relevant information.
- Maintaining a strong working knowledge of customer portfolios.
- Resolving customers’ queries within agreed authority.
Education
Bachelor of Science - Science
Maharani's Science College For Women
Bangalore 04.1993 - 05.1996
Skills
Forward planning and strategic thinking
Problem solving and decision-making
Mentoring
Creating an inclusive environment
Strong leadership to motivate the team
Evaluate and collaborate
Timeline
Programme Manager
Vrutti Livelyhood Impact Partner
04.2020 - Current
Head - Operation
Tide Leading
01.2018 - 03.2021
Head-Operations
Batwings Learning Centre Pvt Ltd.
03.2015 - 01.2018
Center Head
NIIT LTD
05.2013 - 03.2015
Centre Manager
APTECH AVIATION ACADEMY, Bangalore
04.2010 - 05.2013
Assistant Manager Training & Development
LIFE STYLE PVT LTD (Landmark Group)
01.2009 - 03.2010
Duty Manager
JET AIRWAYS PRIVATE LIMITED, Bangalore
07.1997 - 01.2008
Bachelor of Science - Science
Maharani's Science College For Women
04.1993 - 05.1996