Roopa Angadi
BANKING
Belgaum
Summary
I am eager to bring my top-tier skill set to a respected organization that offers a challenging and dynamic career, which will not only allow me to further refine my abilities but also contribute to the organization's objectives. My professional ethos is rooted in a deep sense of responsibility, consistency, and persistence, all of which are geared towards fostering the growth and success of the organization. My professional background is marked by a flexible and detail-oriented approach, enabling me to thrive in fast-paced environments. I pride myself on my analytical acumen and maintain a consistently positive outlook. As an effective communicator, I excel in building relationships and possess strong interpersonal skills. My strengths lie in a positive attitude and approach, being a collaborative team player, and exhibiting a problem-solving mindset. I am adept at time management and uphold a standard of analytical proficiency and reliability in all my endeavors.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Deputy Manager of Operations
YES BANK LTD
5 2023 - 07.2024
- Managed financial inquiries, fostering trust and enhancing customer loyalty
- Executed CMS transactions and cash operations with meticulous accuracy
- Worked on software like Flexcube, Ominiapp, CTS,CRM
- KYC scrutiny for account opening forms and their activation
Ensuring accurate operations,risk control and process adherence at branch level - Efficiently managed the outward clearing of cheques
- Spearheaded branch operations to increase market share and stimulate transaction banking growth
- Implemented strong service management frameworks, maintaining strict compliance with Service Level Agreements during critical customer engagements.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
Assistant Manager of Operations
HDFC BANK LTD
02.2020 - 03.2023
- Provided outstanding customer service and ensured comprehensive product knowledge was shared
- Spearheaded Assistant Manager responsibilities, elevating customer engagement and operational efficiency, while maintaining strict compliance with regulations
- Expertly handled financial inquiries, fostering trust and enhancing customer satisfaction
- Boosted direct banking channel engagement, strengthening customer loyalty.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Implemented stringent report generation and filing systems to improve operational effectiveness.
- Established exemplary customer service standards, setting a benchmark within the banking sector.
- Quickly resolved customer complaints, exceeding Turn around Time standards and heightening satisfaction rates.
- Maintained detailed records of customer interactions to ensure transparency and prompt resolution of issues.
- Showcased comprehensive knowledge of trade and forex operations, solidifying the bank& competitive standing.
Relationship Associate
Max Life Insurance Co Ltd
03.2018 - 01.2020
- Achieved and surpassed sales objectives by fostering robust partnerships and generating leads through channel partner networks
- Enhanced cross-selling of life insurance products by implementing strategic training programs and recognition initiatives for bank staff
- Maintained consistent quality and business targets through meticulous management of sales activity trackers
- Proactively fulfilled and generated new leads within designated areas and branches of channel partners
- Cultivated strong relationships with branch managers and staff to secure a steady stream of referrals
- Successfully closed sales and managed policy issuance, increasing life insurance awareness and cross-sell ratios among the bank's client
- Drove bank staff engagement through effective execution of reward and recognition programs, coupled with regular training on life insurance concepts and new product offerings.
Education
Bachelor of Science -
GSS Science College
Belgaum, Belgaum 06.2014 - 05.2017
Skills
Operational Excellence
Scheduling Management
Emergency Preparedness
Incident Management
Workforce Planning
Organizational Development
Customer Service
Team Leadership
Work flow planning
Performance Management
Certification
Certificate in Foreign Exchange Operations
Timeline
Certificate in Foreign Exchange Operations
03-2024
Assistant Manager of Operations
HDFC BANK LTD
02.2020 - 03.2023
Relationship Associate
Max Life Insurance Co Ltd
03.2018 - 01.2020
Bachelor of Science -
GSS Science College
06.2014 - 05.2017
Deputy Manager of Operations
YES BANK LTD
5 2023 - 07.2024