Roopa Angadi
BANKING
Belgaum
Summary
I am eager to bring my top-tier skill set to a respected organization that offers a challenging and dynamic career, which will not only allow me to further refine my abilities but also contribute to the organization's objectives. My professional ethos is rooted in a deep sense of responsibility, consistency, and persistence, all of which are geared towards fostering the growth and success of the organization. My professional background is marked by a flexible and detail-oriented approach, enabling me to thrive in fast-paced environments. I pride myself on my analytical acumen and maintain a consistently positive outlook. As an effective communicator, I excel in building relationships and possess strong interpersonal skills. My strengths lie in a positive attitude and approach, being a collaborative team player, and exhibiting a problem-solving mindset. I am adept at time management and uphold a standard of analytical proficiency and reliability in all my endeavors.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Deputy Manager of Operations
YES BANK LTD
5 2023 - 07.2024
- Managed financial inquiries, fostering trust and enhancing customer loyalty
- Executed CMS transactions and cash operations with meticulous accuracy
- Worked on software like Flexcube, Ominiapp, CTS,CRM
- KYC scrutiny for account opening forms and their activation
Ensuring accurate operations,risk control and process adherence at branch level - Efficiently managed the outward clearing of cheques
- Spearheaded branch operations to increase market share and stimulate transaction banking growth
- Implemented strong service management frameworks, maintaining strict compliance with Service Level Agreements during critical customer engagements.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
Assistant Manager of Operations
HDFC BANK LTD
02.2020 - 03.2023
- Provided outstanding customer service and ensured comprehensive product knowledge was shared
- Spearheaded Assistant Manager responsibilities, elevating customer engagement and operational efficiency, while maintaining strict compliance with regulations
- Expertly handled financial inquiries, fostering trust and enhancing customer satisfaction
- Boosted direct banking channel engagement, strengthening customer loyalty.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Implemented stringent report generation and filing systems to improve operational effectiveness.
- Established exemplary customer service standards, setting a benchmark within the banking sector.
- Quickly resolved customer complaints, exceeding Turn around Time standards and heightening satisfaction rates.
- Maintained detailed records of customer interactions to ensure transparency and prompt resolution of issues.
- Showcased comprehensive knowledge of trade and forex operations, solidifying the bank& competitive standing.
Relationship Associate
Max Life Insurance Co Ltd
03.2018 - 01.2020
- Achieved and surpassed sales objectives by fostering robust partnerships and generating leads through channel partner networks
- Enhanced cross-selling of life insurance products by implementing strategic training programs and recognition initiatives for bank staff
- Maintained consistent quality and business targets through meticulous management of sales activity trackers
- Proactively fulfilled and generated new leads within designated areas and branches of channel partners
- Cultivated strong relationships with branch managers and staff to secure a steady stream of referrals
- Successfully closed sales and managed policy issuance, increasing life insurance awareness and cross-sell ratios among the bank's client
- Drove bank staff engagement through effective execution of reward and recognition programs, coupled with regular training on life insurance concepts and new product offerings.
Education
Bachelor of Science -
GSS Science College
Belgaum, Belgaum 06.2014 - 05.2017
Skills
Operational Excellence
Certification
Certificate in Foreign Exchange Operations
Timeline
Certificate in Foreign Exchange Operations
03-2024
Assistant Manager of Operations
HDFC BANK LTD
02.2020 - 03.2023
Relationship Associate
Max Life Insurance Co Ltd
03.2018 - 01.2020
Bachelor of Science -
GSS Science College
06.2014 - 05.2017
Deputy Manager of Operations
YES BANK LTD
5 2023 - 07.2024
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