Roopa Pal
BANGALORE
Summary
Strategic learning and development leader with expertise in driving global governance standards and implementing innovative learning technologies. Skilled in stakeholder and change management, reducing skill gaps through data-driven strategies. Focused on enhancing employee engagement and performance across diverse teams.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Associate Vice President
BLACK BOX Network Services
BANGALORE
10.2020 - Current
- Led global learning and capability strategy to support performance improvement and workforce readiness plans.
- Designed and implemented governance frameworks aligning strategy, standards, processes, and systems for scalable learning delivery.
- Established quality governance policies and design standards across regions ensuring compliance.
- Strengthened metrics measurement and reporting, enhancing analytics, compliance tracking, and skill progression dashboards.
- Defined accountability structures across HR business partners and content/platform owners to enhance execution discipline.
- Optimized resource utilization by aligning partners and technology platforms for cost-efficient solutions.
- Deployed AI-driven talent analytics dashboard, integrating existing systems to reduce skill gaps by nearly 30%.
- Achieved three promotions in five years, recognized for exceptional stakeholder collaboration in employee development.
Program Manager – Talent Development
CISCO Systems Inc
11.2017 - 08.2020
- Developed, facilitated, and evaluated new programs to support the organization's strategic direction, driving continuous improvement and innovation.
- Directed learning programs to align with the department's mission and organizational goals, ensuring strategic alignment and impactful outcomes.
- Created and implemented evaluation methods to assess program impact and identify improvement areas, improving program effectiveness and relevance.
- Served as a global facilitator for key soft skills programs across the APJC and EMEAR regions, delivering high-impact training sessions.
- Successfully managed global training programs across APJC, ANZ, and EMEAR regions, ensuring consistent delivery and high-quality outcomes.
- Led diverse team of professionals, fostering collaboration and enhancing overall team performance.
- Managed the annual budget and operational plans for the department, ensuring efficient resource allocation and financial stewardship.
- Led an international development team to implement professional and business skills training, traveling to Singapore, Australia, and Korea to facilitate programs.
- Worked with international teams to develop comprehensive training strategies and frameworks, aligning global initiatives.
- Organized and delivered technical and professional training programs with a 100% success rate, meeting and exceeding learning objectives.
- Delivered 'Emotional Intelligence' programs in Australia and Korea with a 100% return on investment (ROI), enhancing participants' emotional intelligence skills.
Manager – Learning and OD
SLK SOFTWARE, BANGALORE
Bangalore
10.2016 - 08.2017
- Managed assessment centres to evaluate high-potential employees on key competencies, contributing to talent identification and development.
- Strategized and executed managerial and behavioral skills development programs across the organization, tailoring initiatives at the unit level.
- Led learning initiatives for two largest verticals, aligning training programs with specific needs to drive performance improvement.
- Independently facilitated programs for nearly 65% of the managerial workforce across multiple locations, demonstrating capability and consistency.
- Attained the best impact rate for delivered programs over a five-month period, showcasing effectiveness and participant engagement.
- Conducted comprehensive training needs analysis and developed programs to address competency gaps, ensuring alignment with organizational goals.
- Developed training programs and content aligned with industry standards and client needs, enhancing relevance and impact.
Learning Consultant
THOMSON REUTERS, BANGALORE
Bangalore
09.2009 - 10.2016
- Liaised with business units to identify training needs (Learning Needs Analysis) and designed global courses that addressed those needs.
- Planned, organized, and delivered functional training for Order Management and Credit Management teams, along with soft skills and professional development training for Thomson Reuters' offices in Bangalore.
- Managed global transformation projects including B2CC (Billing Migration Project), Eikon, and Order Management Migration, collaborating with central project teams to close process design gaps and facilitate seamless platform migration.
- Worked with Global Learning Managers to develop and coordinate soft skills development programs, including Business Communication, Collaborating & Communicating across Cultures, Emotional Intelligence, and Professionalism, Accountability & Service (PAS).
- Collaborated with subject matter experts to create learning materials aligned with performance and learning objectives, adhering to adult learning principles.
- Conducted site induction training for all new hires in Bangalore and a comprehensive 10-week induction program for the Customer Administration department.
- Provided hands-on training with tools such as Siebel, SAP, and Salesforce. to tools such as Siebel, SAP, GetPaid, Wildcat, Athena, Global Collect, and Salesforce.
- Achieved certification in the Leadership Development Program conducted by Thomson Reuters.
- Certified as a PAS Reviewer (Professionalism, Accountability & Service Orientation).
- Received the Valuable Contributor award for Q1, Q2 ‘2015, and Q1 & Q2 ‘2016.
- Oversaw collection efforts for overdue debtors to improve cash flow. and coordinated with customers.
Team Lead- Accounts Maintenance
DELL INTERNATIONAL SERVICES
07.2006 - 09.2009
- Managed portfolios of Global, Large Corporate, and Preferred Corporate accounts, ensuring high response times.
- Developed and executed effective collection strategies to secure timely payments.
- Liaised between DFS sales personnel, operations, credit team, customers, and Dell personnel to ensure smooth communication and collaboration.
- Recommended and implemented process improvements that enhanced productivity, minimized escalations, and expedited issue resolution.
- Calculated and distributed performance statistics for the Account Maintenance Process to enhance team efficiency.
- Introduced Bottom Quartile Skeletal Plan for coaching, incorporating desk-side monitoring, observation, action plans, and feedback for account maintenance specialists.
- Took responsibility and ownership of new hires from onboarding until portfolio assignment.
- Launched Graduation Day with certification, New Hire Presentation Deck, Newsletter for Account Maintenance Services (AMS), and revamped AMS Consolidated Stacks.
- Assisted team members with complex process clarifications and handled customer escalations.
- Ensured adherence to established policies and procedures as per SLA.
- Recognized with the 'Best Performer' quarterly award for Q2 FY08.
- Received the 'Striker at Dell Award' for Q3 FY09.
- Achieved the 'Team Spirit' award for a project on reducing unapplied cash aging over 121 days, bringing down unapplied cash from $4.7 million to $183K by year-end, recognized by functional heads/counterparts.
- Honored with the 'Smart Step' award for leading process/functional/project streamlining through innovations, operational value additions, and exceeding duties.
Customer Service Executive
TRANSWORKS
04.2005 - 03.2006
- Achieved all outlined objectives in Outbound Call Centre, contributing to highest sales turnover percentage.
- Exceeded performance parameters set for agents in department, enhancing overall team effectiveness.
- Collaborated as Customer Service Associate for MBNA Credit Card Protection, providing support for 12 months.
Education
MBA-HR -
Annamalai University
B.Sc -
BHS College, Bangalore University
Skills
- Learning governance standards
- Implementing learning technologies
- Utilizing learning analytics
- Learning evaluation reporting
- Content lifecycle management
- Change management programs
- Organizational development strategies
- Stakeholder management
- Vendor management
- Governance forum management
- Program facilitation (ILT & VILT)
- Leadership capability programs
- Skills capability framework
Certification
- Certified Learning and Development Professional, AHLC - AON Hewitt Learning Centre, Bangalore
- Certified in Mindfulness, Stress Reduction and Wellness Program, Singapore
Accomplishments
- Gained 3 promotions in the span of 5 years achieving one of the best stakeholder feedback and collaboration for the employee development programs. Remained Top Performer for last 5 consecutive years.
- Established a globally consistent Learning & Development process that significantly contributed to employee retention and enhanced overall experience.
- Developed and launched competency models that resulted in measurable performance improvements across teams globally.
- Acted as a culture promoter, driving initiatives centered on innovation, resilience, and change management across global teams.
Projects
- Global Learning Carnival — Strategy, branding, and execution
- Path to Leadership and Middle Manager Program — Leadership readiness enablement
- ROX Global Onboarding — Experience standardization
- Career & Capability Mapping — Role clarity support
- Learning Communications — Branding, visuals, messaging
- Learning Analytics Reporting — Visibility for decision making
- Vendor Coordination — Asset development and delivery
Proficiency
- International DiSC Certification — Certified DiSC Trainer (Completed 08/25)
- Certified Talent Manager, Wharton & TMI
- Certified Scrum Master, 2020 (CSM)
- Certified Learning and Development Manager
- Green Belt Six Sigma and COPC Gold Standard, Quality Assurance International
- Project Management Professional (PMC)
Timeline
Associate Vice President
BLACK BOX Network Services
10.2020 - Current
Program Manager – Talent Development
CISCO Systems Inc
11.2017 - 08.2020
Manager – Learning and OD
SLK SOFTWARE, BANGALORE
10.2016 - 08.2017
Learning Consultant
THOMSON REUTERS, BANGALORE
09.2009 - 10.2016
Team Lead- Accounts Maintenance
DELL INTERNATIONAL SERVICES
07.2006 - 09.2009
Customer Service Executive
TRANSWORKS
04.2005 - 03.2006
MBA-HR -
Annamalai University
B.Sc -
BHS College, Bangalore University