Roopa Rani

A position which will exploit all my abilities and my potential to enable me drive and sustain organization growth. To establish myself as a successful person with excellence in terms of achievement, creativity and dedication so as to join the organization that provides opportunities to learn grow and improve the scope for implementing my skills. Profile Summary Provide customer service support by interacting with customer over the phone and face-to-face Efficient customer interaction, answering queries, addressing requests and complaints involving company’s products or services by following the company’s escalation matrix. Good problem-solving skills and ability to approach problems logically with strong customer service focus. Ability to work under pressure and active listening skills. Probe customer’s using appropriate open and close ended questions to understand the nature of problem without any pre-conclusions. Give clear instructions to customers. Ability to make decisions to categorize customer’s interaction. Maintain self-confidence while conversing with the customer.

• Examination Board Year Class Of Passing Obtained