Roopa Shree
Bengaluru
Summary
Dynamic Process Specialist with a proven track record at Affirmdata, excelling in utility management and property preservation. Adept at conducting chain of title research and enhancing customer relationships, I consistently deliver quality results while solving complex problems. My proactive approach ensures seamless project coordination and SLA accomplishment, driving client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Process Specialist
Affirmdata
Bangalore
03.2023 - Current
- Company Overview: Specializing in the management and restoration of foreclosed vacant properties.
- We meticulously ensure the activation and deactivation of the utilities in accordance with the specific requirements of our clients, thus safeguarding properties from potential damage and ensuring their preservation during periods of vacancy.
- We specialize in overseeing a comprehensive range of utilities essential for properties, including electricity, natural gas, water, sewer (wastewater), trash and storm water management.
- Our role entitles managing the activation, deactivation and maintenance of these utilities, tailored precisely to meet the unique needs and preferences of our clients.
- By diligently coordinating these vital services, we ensure the efficient functioning of properties while they are vacant, mitigating risks of damage and optimizing preservation effects.
- Specializing in the management and restoration of foreclosed vacant properties.
Senior Analyst
Fidelity National Financial
Bengaluru
07.2021 - 11.2022
- As proficient examiners, we are supposed to pull accessors and taxes using the APN number, and then run the PI and GI chains.
- PI Chain: The property Index chain comprises legal documents such as deeds, mortgages, deeds of trust, and other property-related documents.
- GI Chain: The general Index chain includes name-related documents such as open judgments, liens, and other documents affecting the owner.
- Commitment: After completing the PI and GI chains, a commitment or preliminary report will be generated based on the gathered information.
Process Associate
First Source solution private limited
Bangalore
10.2019 - 06.2021
- Commitment Typing - Successfully oversaw the title commitment typing process within the mortgage industry, demonstrating proficiency in handling diverse legal documents and transactional data.
- Ensured meticulous accuracy and attention to detail throughout the typing process, meticulously transcribing complex legal terminology and property descriptions to maintain the integrity of title commitments.
- Played a pivotal role in facilitating seamless property transactions by providing timely and accurately typed title commitments, thereby expediting the mortgage approval process and enhancing client satisfaction.
- Title Curative - Reviewing the title documents and conducting searches to identify any defects or clouds on the title, such as liens, encumbrances, judgments, or ownership disputes.
- Conducting thorough research on legal documents, including deeds, mortgages, surveys, and historical records, to understand the chain of title and pinpoint the origin of any issues.
- Collaborated with clients to develop strategies for clearing title defects and creating title commitment with full description of the property.
Digital Interaction Advisor
24/7
Bengaluru
10.2018 - 04.2019
- Guided clients through digital interaction platforms for optimal user experience.
- Analyzed customer feedback to identify areas for service improvement.
- Provided support during system updates and enhancements for seamless transitions.
Education
Bachelor of Science -
Bangalore University
Bengaluru06.2018
Skills
- Utility management
- Property preservation
- Title commitment preparation
- Customer relationship management
- Quality assurance
- Problem solving
- Chain of title research
- Data analysis
- Project coordination
- SLA accomplishment
Timeline
Process Specialist
Affirmdata
03.2023 - Current
Senior Analyst
Fidelity National Financial
07.2021 - 11.2022
Process Associate
First Source solution private limited
10.2019 - 06.2021
Digital Interaction Advisor
24/7
10.2018 - 04.2019
Bachelor of Science -
Bangalore University
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