Roopa D Halgeri

** Successfully handled customer cases and escalations.

** Led and coached a team of 9 people, addressing technical issues.

** Mentored and coached entry-level and junior engineers to improve talent and boost skill levels.

** Managed team roster, shifts, leaves, and maintained updates regularly.

** Conducted tests to determine success of product performance.

** Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel.

** Conducted customer calls during heated situations to regain control.

** Shared technical knowledge with the team and performed case monitoring/auditing.

** Conducted monthly audits on team cases and troubleshooted backend issues.

** Assisted XtremIO onsite engineer in hardware replacements, installations, and upgrades.

** Closed business within company guidelines, addressing product and service issues.

** Collaborated with various teams to solve business challenges using data in a distributed processing environment.

** Created knowledge base articles for new issues to assist others.

** Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel.

** Delivered public presentations to provide plans and updates on products and took training sessions to the outsource about the product.

** Adhered to timelines to meet quality assurance targets.