Roopa G Nath
Kottayam
Summary
Senior Development Manager at ICICI Lombard with over 3 years of experience in leading business development teams and managing client relationships. Successfully led a 33-member sales team to surpass annual revenue targets, resulting in a promotion within one year. Expertise includes agency recruitment, advisor onboarding, cross-functional coordination, and consultative sales. Holds certifications in business analysis and data management, with a B.Tech in Computer Engineering from Mangalam College of Engineering.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Senior Development Manager
ICICI Lombard
Kottayam
08.2024 - Current
- Led and mentored a cross-functional team of 33, driving a high-performance sales culture and consistently attaining targets through strategic prospecting, consultative selling, and cross-sell/upsell execution - promoted from Development Manager to Senior Development Manager within 12 months based on measurable leadership impact.
- Drove cross-functional alignment between business development, operations, and leadership to unify sales strategy with organizational growth roadmap and revenue targets.
- Managed end-to-end client relationship across full engagement lifecycle - from acquisition through renewal - proactively resolving escalations and adapting solutions to evolving client needs.
- Designed and implemented structured onboarding and training program, reducing new-hire ramp time and accelerating team integration into sales operations.
- Delivered product and value-proposition presentations to prospective clients, translating complex offerings into clear business value and contributing to increased conversion rates.
Unit Sales Manager
ICICI Prudential Life Insurance Company Limited
Kottayam
12.2022 - 08.2023
- Drove revenue growth by surpassing monthly and annual sales targets through disciplined pipeline management.
- Planned and executed data-driven sales strategies to optimize conversion metrics and enhance outcomes.
- Identified new business opportunities, exploring untapped markets to expand organizational footprint.
- Recruited and onboarded a high-performing sales team, fostering a target-driven culture through coaching.
- Monitored team performance via structured reviews, providing actionable feedback for accountability enhancement.
- Managed client relationships across the lifecycle to maximize portfolio value through cross-selling efforts.
- Resolved client queries professionally, maintaining high satisfaction levels and fostering long-term loyalty.
- Facilitated training sessions on product knowledge and consultative techniques to strengthen team capabilities.
Sales And Marketing Intern
NAVAL INC.IN
Kochi
08.2022 - 12.2022
- Supported the sales team with lead generation, prospect identification, and follow-up management, fostering a robust sales pipeline.
- Participated in client meetings and calls, gaining hands-on exposure to the end-to-end sales process and building foundational client engagement skills.
- Engaged directly with customers to conduct needs assessments and deliver tailored product and service information, addressing specific requirements.
- Collected and documented customer feedback, generating insights to inform service improvement and enhance customer experience.
- Conducted in-depth market research and competitive analysis to identify market trends, customer preferences, and competitor activities - delivering data-driven insights to support strategic decision-making.
- Managed documentation, report generation, and meeting scheduling while coordinating effectively across cross-functional teams to ensure seamless operational workflow.
Education
Bachelor of Technology - Computer Engineering
Mangalam College of Engineering
Ettumanoor, Kottayam08-2022
Skills
- Client relationship management
- Sales strategy development
- Revenue growth strategies
- Data analysis and reporting
- Onboarding and training programs
- Sales performance optimization
- Team leadership and diversity management
- Business development and market expansion
- Business analysis and process management
- Stakeholder analysis and management
- Retention management
- Market research and competitive analysis
- Customer needs assessment
- Cross-functional collaboration
Certification
- Introduction to Business Analysis
- Using Spreadsheets: Basics
- Getting Started with Microsoft Excel
- Business Analysis and Process Management
Accomplishments
- Promoted from Development Manager to Senior Development Manager within 1 year
Timeline
Senior Development Manager
ICICI Lombard
08.2024 - Current
Unit Sales Manager
ICICI Prudential Life Insurance Company Limited
12.2022 - 08.2023
Sales And Marketing Intern
NAVAL INC.IN
08.2022 - 12.2022
Bachelor of Technology - Computer Engineering
Mangalam College of Engineering