Roopak Nedumpilly

• Co-founded organization, co-crafted business idea, plan, model, vision, mission, and core values of organization.
• Designed winning decks and pitches helping organization secure awards for startup incubation at Indian Institute of Management Bangalore and Idea2Poc Elevate grant by Startup Karnataka of Government of Karnataka.
• Co-created organizational brand identity, website, and social media presence.
• Created & managed programs and processes to ensure effective management of the online & offline programs and managed an organizational structure that supports the vision, mission, goals, and objectives of the organization.
• Co-created business model, financial plans, & strategic business operation plans to ensure program areas are aligned to the projected business outcome tying it all back to the business plan and mission.
• Implemented and integrated strategic plan to all aspects of organization’s work including offline and online programs, business communications, product/service development, marketing, stakeholder management, and financial plans.
• Established and implemented short and long-term goals, objectives, policies, and operating procedures; monitored and evaluated operational effectiveness and implement changes required for process improvement.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Drove implementation of new strategies to propel business forward and adapt to market changes.
• Budgeted, monitored, and controlled financials, both grants and commercials.
• Facilitated increase in revenue over 40% in annual business for 2 years.
• Served as a principal point of collaboration, leadership, and expertise to both internal and external entities on professional & operational matters of the programs.
• Provided direction and integrative coordination in the planning, development, & implementation of comprehensive stage-based relationship wellness learning & mentorship programs.
• Mentored, facilitated, and supervised program staff to ensure programmatic and team success, as well as to support team’s ongoing professional development and growth.
• Co-created & collaborated on research projects with external research consultants and experts, facilitated qualitative research conversations, collated-analyzed-reported findings.
• Co-designed mentoring program frameworks, curriculum, and content.
• Facilitated in-person workshops and online mentoring programs for couples.
• Worked in close liaison with external technology consultants to establish online presence through websites and social media channels.
• Developed and managed annual business budgets and grant funds.
• Led hiring, contracting, and supervision of personnel, which includes work allocation, training, enforcement of internal procedures and controls; evaluate performance and make recommendations for actions.
• Represented the organization as the leadership team at various events & to entities such as governmental agencies, prospective funding agencies & vendors, collaborators etc.

Apr 2017-Jan 2020: Business Manager - Design Operations

Apr 2015-Mar 2017: Business Manager - Design & Transitions

Jan 2012-Mar 2015: Design Manager

• Led design services team and its business operations as part of shared services unit in India: Internal Business Unit (IBU).
• Owned resource planning, sourcing, productivity & performance of design operations.
• Mentored & supervised 3 direct report work team leads & 5 under matrix management.
• Services included: presales support such as product application design and visualization design services (photorealistic renderings, walk-through, and fly-through, VREs (virtual reality experiences), Bids & Proposal response design, RFP (Request for Proposals) response support, graphic design support for marketing collaterals, dealer showroom branding, dealer events, product launches, etc., and support to corporate brand design for internal & external employee engagement events, annual brand events, etc.
• Managed and directed team of 30 designers including WTLs, CAD designers, 3D visualization artists, graphic designers, content designers, and Illustration designers.
• Enforced KPIs and SOPs for business processes and business process transitions.
• Monitored key metrics, analyzed and concluded actions required for process improvements and operational efficiency >95% for quality, productivity, and costs.
• Curated and presented periodic reports to business partners and leadership teams.
• Managed escalations and crises, identified bottlenecks, causes & risks for effective resolution ensuring no impact to SLAs (Service Level Agreements).
• Collaborated with internal stakeholders – Leadership teams (ELT & ILT), sales & marketing, research & development, product management, customer support, and finance to ensure smoothen internal processes and meet expectations.
• Identified and developed business opportunities by building strong partnerships with stakeholders in business globally across Herman Miller family of brands.
• Planed and managed fiscal budgets of design operations.
• Managed and directed corporate giving initiative (CSR) as part of Herman Miller Cares in India for term 2014 – 2016, leading Design, Art, and Culture giving committee.
• Additional achievements – owned up and led the workplace design planning, repurpose, refresh, refurbishment plans to optimize real-estate costs for IBU from 2012 to 2020. Facilitated pre-occupancy surveys, focus group design insights workshops, discovery sessions, data analysis, culminating in a comprehensive discovery report that informed recommendations to the design/planning A&D team. Worked closely with the IBU leadership team and HR on change management of moving from a fixed-desk style to an agile working environment with a variety of workplace settings to support work anywhere. Facilitated post-occupancy surveys and focus-group discussions to enhance space efficiencies and employee engagement programs.

• Managed key national accounts such as Oracle, IBM, Accenture, and Convergys.
• Identified & developed new customers and business opportunities, alongside achieving the sales target of USD 2Mn.
• Adopted solution-selling approach in providing people-centric workplace design solutions that complemented customer’s business priorities and the nature of customer’s business.
• Created sales funnel for Bangalore and closed deals by actively targeting key client groups, especially architect & design firms, corporate real estate consultants, project management consultants, and large corporate and government entities.
• Forecasted sales based on ‘sales funnel’ and worked with GSM to develop winning strategy.
• Developed sales presentations based on solution-selling concepts.
• Curated presentations and talks on workplace solutions to a diverse group of end-users and influencer groups at various customer’s places and offered winning solutions that met expectations & supported Haworth’s product selling strategy in India.
• Collaborated with sales operations team (customer care, logistics, specials team, 3rd-party suppliers etc.), to complete the sales cycle successfully and created customer delight, every time.
• Used Salesforce CRM tool to capture and monitor multi-city business opportunities in collaboration with other BDMs and ensured sales leads are exchanged efficiently to give customer seamless experience.

Apr 2010-Sep 2010: Product Manager

• Built market insights and empathy to identify trends and needs of target market.
• Developed product portfolio to match trends and meet market needs.
• Curated product features, positioning, cost-benefits and key messages to resonate with target audience and market.
• Designed and developed product presentations, and sales tools.
• Developed and executed product price books with costs, margins, taxes, competition & market goals, and ensured timely release to the commercial teams, with annual update releases too.
• Facilitated classroom-level training to sales managers on product features, capabilities, and product vocabulary, and price book catalogs.
• Worked in liaison with marketing team in developing strategy for effectively merchandising and advertising of products through catalogs, websites, roadshows, marketing events, and product launches across India.
• Led the development & launch of the business’s exclusive website (wiprofurniture.in)
• Instrumental in designing and setting up business’s first product experience centers in India which included promotional events.
• Led the development of a customized CAD-based design application tool plugin ‘space genie’ collaborating with an external tech consultant to build intelligent CAD vocabularies of furniture portfolio. This plugin was used by all product application designers everyday to design Wipro’s furniture in 2D & 3D, plus allowing designers to draw out the cluster-wise or total project costing, thereby helping reduce turnaround times.

Sep 2008-Mar 2010: Manager - Space Solutions

Sep 2007-Aug 2008: Senior Executive - Space Solutions

• Managed and provided product application design for key national accounts – Accenture, Bharti Airtel, RMZ, Satyam, and Siemens.
• Provided pre-sales technical support in response to modular furniture and seating bids and RFPs through design and development of product solutions.
• Designed, developed, and delivered strategic product presentations to key accounts, architect and design community, project management, and real estate consultants.
• Managed technical discussions during a negotiation meeting as part of bid/tendering process.
• Delivered fast-track solutions in preparing project estimation and costing, developing shop floor drawings, floor layout plans, and production planning dockets.
• Collaborated with production planning team, product managers, sales managers, and project managers to plan and execute furniture installation and ensure service level agreements are met.
• Successful in providing value engineering and cost-saving solution to meet customers’ expectations and thereby winning project.
• Provided classroom-level training to sales managers on product features, capabilities, and product vocabulary, and price book catalogs.
• Facilitated and mentored team of 10 space solution designers who were positioned across country through product boot camps.
• Owned and managed data metrics for space solution support provided across country and reported out MIS to leadership team.
• Recognized for developing sales tool called ‘Vibrant Calculator’, an Excel spreadsheet-based tool which equipped sales managers to become independent of designers to estimate (with 90% accuracy) average per workstation cost for systems furniture of Wipro.
• One from ten-member team to get qualified and selected across country to participate in an exclusive corporate workshop on Key Account Management.

May 2007-August 2007: Senior Executive - Projects

• Owned presales support for furniture and seating product solution design for sales enquires in Kerala, India, including CAD-based space planning and optimization, preparing BOQs and project costing, material planning and documentation, furniture installation, and handover to customer.
• Worked closely with architects and interior designers to gain approvals and sign off on good-for-production drawings for furniture and seating products.
• Collaborated with project managers, site supervisors, HVAC vendors, electrical vendors, carpet suppliers, false ceiling & lighting vendors, and the facilities management team to coordinate the flow of works leading to furniture base installation, ensuring quality & service level agreements are not compromised.
• Recognized for leading and on-time completion of furniture installation at Wipro Technologies’ LEED GOLD certified development center in Kochi.
• Successful in qualifying, training, and developing new local contractor for furniture installation in Kochi.
• Responsible to verify and certify contractor bills for payment processing.
• Conducted monthly contractor development workshop.

(part-time job while pursuing post-graduation)

• Provided estimation & costing of structural steel for industrial & commercial projects that were designed for projects in the United States of America.
• Provided quality checking of layouts and detailed structural steel production drawings prepared by CAD engineers at iCAD.

• Supervised planning and scheduling of civil construction activities including foundation, basement, and super-structure.
• Monitored construction progress, tracking against plan using MS Project tool, conformity to safety measures, quality of material and workmanship, cost management & cash flow analysis and management.
• Documented processes as per ISO norms such as pour cards, concreting checklists, bar bending schedules, etc.
• In charge of preparing daily progress reports, fortnightly project reports, conducting weekly project review site meetings with all vendors and suppliers, resolving escalations and issues, minute meetings and follow up.
• Monitored team of 10 personnel during construction activities for compliance with health and safety requirements
• Conducted project site visits to meet with construction staff, evaluate progress and discuss operational issues

• Designed structural steel beam sections, columns, steel connections, cap & base plates for the structural housing for mounting chain conveyors using STAAD tool. These chain conveyors were mostly installed at automobile manufacturing facilities in India – for example, Tata Motors.
• Produced CAD structural steel shop floor/good for manufacturing detail drawings using AutoCAD.
• Responsible for quality check of drawings before dispatching to manufacturing.
• Assisted drafters in developing structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software.
• Verified construction documentation conformed to quality assurance standards and client requirements.
• Participated in design reviews within team-based structural planning committees

• Produced good for manufacturing CAD detail drawing of structural steel beam sections, columns, steel connections, cap & base plates for commercial buildings designed in the United States of America using AutoCAD.
• Designed structural steel connections using X-STEEL Tekla Structures.
• Responsible for quality check of drawings before dispatching to manufacturing.
• Reduced manual processes by designing library features to increase production efficiency, improving efficiency by 70%.
• Organized project goals by identifying expectations and assigning design tasks to self and 12 team members