Hi, I’m
Roopak Singh
Ahmedabad
Summary
Highly motivated professional with a diverse background in customer service, content writing, editing, and marketing. Seeking a challenging position as Head of Retailer Partnerships & E-Commerce to utilize my skills in product development and extensive knowledge of leading Australia marketplaces.
Overview
10
years of professional experience
Work History
Mike Sierra Health Care Pvt. Ltd.Ahmedabad
Head of Retailer Partnerships & E-Commerce
01.2021 - Current
Job overview
- Lead and manage the Retailer Partnerships & E-Commerce department, responsible for establishing and nurturing relationships with manufacturers and dealers for product development.
- Oversee operations and strategic planning for e-commerce activities on leading Australia marketplaces such as eBay, Amazon, Catch, Lasoo, Kogan, and Mydeal.
- Collaborate with internal teams to develop effective marketing and sales strategies to maximize product visibility and drive revenue growth.
- Conduct market research to identify emerging trends and opportunities, and leverage findings to optimize product offerings and increase market share.
- Develop and maintain strong relationships with key stakeholders, negotiating contracts and agreements to ensure mutually beneficial partnerships.
Mike Sierra Health Care Pvt. Ltd.Ahemedabad
Content Writer and Editor
03.2017 - 12.2020
Job overview
- Produced high-quality written content for various digital platforms, including websites, blogs, social media, and marketing materials.
- Conducted in-depth research on assigned topics to ensure accuracy and provide valuable insights to the target audience.
- Edited and proofread content for grammar, style, and clarity, ensuring adherence to brand guidelines.
- Collaborated with cross-functional teams, including marketing and design, to create engaging and compelling content that aligned with brand messaging and objectives.
- Utilized SEO techniques to optimize content for search engine visibility and increase organic traffic.
Mike Sierra Health Care Pvt. Ltd.Ahmedabad
Customer Service Manager
04.2013 - 02.2017
Job overview
- Managed a team of customer service representatives, providing guidance, training, and support to ensure excellent customer experiences.
- Developed and implemented customer service policies and procedures, streamlining processes and enhancing efficiency.
- Resolved escalated customer issues and complaints, ensuring customer satisfaction and retention.
- Conducted performance evaluations, set goals, and provided feedback to team members to drive continuous improvement.
- Collaborated with other departments to improve overall customer satisfaction and contribute to company growth.
Education
St. Xavier's CollegeAhmedabad
Bachelor of Science from Physics
03.2013
Swami Vivekanand Subharti UniversityMeerut
MBA from Human Resources Management & Marketing
Skills
- Strong interpersonal and communication skills, both written and verbal
- Extensive knowledge and experience in e-commerce platforms and marketplaces
- Proven ability to build and maintain successful partnerships with manufacturers and dealers
- Excellent problem-solving and decision-making abilities
- Proficient in content writing, editing, and proofreading
- Solid understanding of marketing strategies and tactics
- Highly organized and detail-oriented
- Proficient in Microsoft Office Suite and content management systems
Timeline
Head of Retailer Partnerships & E-Commerce
Mike Sierra Health Care Pvt. Ltd.
01.2021 - Current
Content Writer and Editor
Mike Sierra Health Care Pvt. Ltd.
03.2017 - 12.2020
Customer Service Manager
Mike Sierra Health Care Pvt. Ltd.
04.2013 - 02.2017
St. Xavier's College
Bachelor of Science from Physics
Swami Vivekanand Subharti University
MBA from Human Resources Management & Marketing
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