Roopal Bakshi

I am an Emotional Wellness Coach and an IPHM-certified Trauma Healer.
I specialize in helping people manage their emotions and express themselves better through healthy emotional regulation.

• Managed learning design requirements for in-house global learning projects, ensuring alignment with organizational objectives.
• Led and handled four concurrent projects, collaborating with team owners to drive successful execution.
• Served as a design consultant and direct contributor, developing high-impact leadership programs, including psychological safety initiatives.
• Worked closely with leaders and stakeholders, overseeing end-to-end project execution for global marketing initiatives.
• Contributed to the AI team, focusing on training, development, and the strategic promotion of the in-house bot for enhanced usability.

• Created storyboards and scripts for text and audio for different training modules and courses.
• Created support documents (ILT, vILT, Instructor Guide, Participant Guide) for the developed e learning courses and modules.
• Worked with Subject Matter Experts to develop and update existing course materials.
• Evaluated course effectiveness to continuously update programs based on client feedback.
• Created project plans and deliveries of the ongoing projects.
• Collaborated with cross functional teams for final course deployment on client's portal.

• Worked with SMEs to obtain information required to develop objectives, design documents/ storyboards and new training.
• Developed and delivered several zero defect modules to clients before the given timelines.
• Helped in training and onboarding new members in the team to enhance the delivery timelines.
• Conducted instructional research and analysis for different training modules.

• Performed read-through and analysis of the storyboards.
• Created animation scripts for storyboards.
• Coordinated with cross functional teams for bug fixes post final course review on LMS.
• Created support print documents for live courses.
• Maintained supporting documents based on client feedback.
• Created storyboards based on received high level design from the team.
• Developed courses using Adobe Captivate tool.

• Created multiple effective training videos for public awareness on Monkey menace on behalf of Govt of Himachal Pradesh.
• Ideated, drafted, created and proofread training videos on mentoring and coaching.
• Coordinated with cross functional teams of Graphic Designers and Media regarding visual idealization and conceptualization.
• Ensured zero defects of courses before client delivery.

• Created various customised conversation architectures(dialog flowchart) for the in-house build chatbot for pre sales/client.
• Provided an extremely smooth after sales service and optimum product experience for the customers by being highly active in analyzing and resolving conversation bugs (fallbacks) for the recently onboarded client using in-house tools.
• Added to the company's values of quick after sales service by onboarding clients one day with customised chatbot conversation architecture.
• Performed end-to-end testing and deployed the customized chatbots on the client's website within a short span of time (2 days) related to admission related queries.
• Conducted market research and created a new healthcare chatbot using the Dialog Flow platform (using entities and intents).
• Created a customized voice bot using the Amazon Alexa platform (Amazon Web Services) to cater to personalized admission related queries for various verticals of a University.
• Conducted Market Research for existing product enhancement, and product redesign.
• Resolved client problems, improved operations, and provided exceptional client support using Trello, JIRA, and Freshdesk tools.
• Received invitation to attend Amazon Alexa Voxcon in September 2019 on behalf of my organization.

• Ensured client satisfaction and retention by conducting several teacher training and workshops for English subject.
• Created interactive storyboards for lessons on poetry (using PowerPoint presentation) for primary students (class 5) allowing easy.
• Enhanced operational efficiency and productivity by coordinating with the Sales Operations team for providing solutions regarding customer concerns.
• Helped in increased customer return rates by providing followup customer service at all times.
• Brought forth excellent customer service skills and a commitment to customer satisfaction.