Roopal Ancilla Monis
Udupi
Summary
Detail-oriented professional with top skills in customer relations, problem solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.
Overview
3
3
years of professional experience
Work History
SME
Furlenco
Bangalore
01.2023 - Current
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Provided training sessions for new employees.
- Developed effective communication channels between internal departments.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Maintained positive working relationship with fellow staff and management.
Social Media Executive
Furlenco
Bangalore
01.2021 - 06.2023
- Answered incoming customer contact via live chat to resolve issues and enquiries
- Guided customers through purchasing process, helping clients feel more confident in making purchases by offering transparent details on products
- Worked collaboratively with team members to achieve customer service KPIs
- Built expert knowledge of company products and services to accurately answer customers queries
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately
- Managed all complex complaints, issues and problems to maintain customer satisfaction
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies
- Identified customer needs by listening attentively and connecting to relevant departments or personnel.
Skills
- Training and development
- Team collaboration
- Effective decision-maker
- Quality control
- Inspiring mentor
- KPI management
Languages
- English
- Kannada
- Hindi
- Konkani
Appreciation
Quality Champ Certificate
Best Employee - 2023
Hobbies
Travelling
Cooking
Education
2019
BE in ECE MIT Kundapura
2016
Diploma RNS Murudeshhwara
Timeline
SME
Furlenco
01.2023 - Current
Social Media Executive
Furlenco
01.2021 - 06.2023
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