Roopali
New Delhi
Summary
Detail-oriented operations analyst with experience in organizing, problem-solving, and project management. Good in microsoft excel, salesforce, and siebel, Outlook, ready to apply knowledge and abilities to take on new professional challenges with an established company.
Overview
12
12
years of professional experience
Work History
Operational Analyst
American Express
02.2019 - 09.2023
- Managed documentation and reporting for operational processes
- Ensured accuracy and compliance in payment transactions and approvals
- Validated Swift codes, IBANs, and transaction details
- Reviewed and approved transactions, escalating or rejecting discrepancies (e.g., incorrect payee details, missing information)
- Gained leadership skills by managing end-to-end project execution
- Trained new colleagues and supported them in query resolution
- Hands-on experience with applications like Fxops (Foreign Exchange Payments), VBD (Bank Details Validation), and DV Queue (Salesforce for case creation and report generation)
- Focused on monitoring queues, initiating transactions per instructions, and validating bank details, including client confirmation when required
Benefit Operation Analyst
Alight Solutions
07.2018 - 01.2019
- Managed Benefits Online Account (BOA) profiles and addressed HR benefits queries on the Alight WorkLife platform.
- Resolved daily HR benefits issues, including enrollment, eligibility, and plan options.
- Handled ad-hoc client requests using the Alight Benefits Administration system.
- Coordinated onshore calls and meetings with clients, providing updates and addressing escalations.
- Generated and presented reports on enrollment trends, claims, and plan utilization.
- Ensured compliance with HR benefits policies and maintained accurate record.
Process Developer
Mercer
10.2014 - 06.2017
- Validated and processed pension paperwork using tools like Benefit Workstation, Siebel, and Dockmen
- Proposed multiple process improvements through the Pragati initiative
- Created Standard Operating Procedures (SOPs) for tasks such as disbursement, death claims, and form requests
Trainee Associate
IGATE Patni
11.2011 - 09.2014
- Completed training to develop expertise in processes and techniques
- Handled customer interactions through calls, emails, and chat for logistics orders
- Led the EMC process, managing order placement based on customer requirements and product availability
- Utilized order placement methods like ByChoice and FedEx to ensure seamless operations
Education
MBA - Finance
SikkimManipalUniversity
07.2015
B.Com - Commerce
Schoolofopenlearning-Delhi
07.2011
Skills
- Operational Efficiency
- Standard Operating Procedures (SOPs)
- Team Leadership
- Training and Development
- Customer Service Management
- Process Improvement
- Cross-functional Collaboration
- Decision-Making Support
- Detail-Oriented
Timeline
Operational Analyst
American Express
02.2019 - 09.2023
Benefit Operation Analyst
Alight Solutions
07.2018 - 01.2019
Process Developer
Mercer
10.2014 - 06.2017
Trainee Associate
IGATE Patni
11.2011 - 09.2014
MBA - Finance
SikkimManipalUniversity
B.Com - Commerce
Schoolofopenlearning-Delhi
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