ROOPALI BAJAJ
Project Manager|PMO| Service Delivery Manager
Sarjapur,Karnataka
Summary
Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
14
14
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Project Manager
Crocs Ltd.
Gurgaon
06.2023 - 12.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
Project Manager/PMO (Orange Business Services)
NetConnect Global – Orange Business Services
12.2021 - 01.2023
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Project Manager
Fastlane Automotive Pvt. Ltd.
09.2020 - 03.2022
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Project Manager/PMO
Synophic Systems (Client: Cisco Systems)
06.2018 - 06.2019
- Monitored trends for risk mitigation and progress tracking.
- Created a central project request system with scoring metrics.
- Enhanced team performance through effective coaching, mentoring, and performance monitoring.
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
- Facilitated collaboration between diverse teams to achieve common goals and drive project success.
- Reduced project costs through diligent budget management and cost-saving measures.
- Cultivated strong relationships with clients, leading to repeat business and positive referrals.
Project coordinator/Contract Management Team Lead
British Telecom
11.2013 - 01.2017
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
Assistant Manager
Stellar
03.2013 - 10.2013
- Connect via voice day-in and day-out with stellar customers & prospects ensuring top-of mind.
- Manage key accounts across the function beyond the technology function like Sales team, technicians, besides interacting with the top management.
- Acquiring new Customers & Driving Sales Revenue
- Monitoring of timely follow-up with client & vendor for company registration documents
- Ensure timely sale booking in system for all customers.
- Issues & Escalation management of Customer team in order to increase customer satisfaction.
Service Account Manager
CDW
12.2010 - 02.2012
- Develop effective interfaces and understanding with network departments in order to provide expert solutions; this involves interaction with different products.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Education
12th CBSE -
CBSE
10th CBSE - undefined
Professional Qualification - Software Engineering
NIIT
MBA - undefined
IMT, Ghaziabad
BSC - IT
Karnataka university
Skills
Project management
Certification
Prince2 Certified
Timeline
Project Manager
Crocs Ltd.
06.2023 - 12.2024
Project Manager/PMO (Orange Business Services)
NetConnect Global – Orange Business Services
12.2021 - 01.2023
Project Manager
Fastlane Automotive Pvt. Ltd.
09.2020 - 03.2022
Project Manager/PMO
Synophic Systems (Client: Cisco Systems)
06.2018 - 06.2019
Project coordinator/Contract Management Team Lead
British Telecom
11.2013 - 01.2017
Assistant Manager
Stellar
03.2013 - 10.2013
Service Account Manager
CDW
12.2010 - 02.2012
10th CBSE - undefined
Professional Qualification - Software Engineering
NIIT
MBA - undefined
IMT, Ghaziabad
BSC - IT
Karnataka university
12th CBSE -
CBSE
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