Roopashree S Talanki
Manager-Customer Delight
Bengaluru,KA
Summary
Decisive Quality Team lead brings excellent leadership, planning and problem-solving abilities honed the work. Reliable in coordinating team assignments and highly responsive to quality issues. Great at spotting trends and preparing detailed reports.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Manager-Customer Delight
Dailyrounds/Marrow
Bengaluru, Karnataka
2023.May - 2023.Oct
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
Quality Team Leader
Marrow
Bengaluru
05.2021 - 05.2023
- In-charge of monitoring and improving communication to customers for better transfer of information
- Audited over 150 calls and emails to identify gaps in product knowledge, communication and information
- Conducted sessions on product knowledge and communication which helped customers get latest and updated information on product
- Created and analyzed FAQs which provided clear, concise content for students
- In-charge of projects which helped advise stakeholders on faster and smoother resolution
- Analyzed CSAT/DSAT to understand top reasons for dissatisfaction and shared issues/concerns /requests to relevant stakeholders
- Assisted with documenting key processes and procedures and security protocols
Academic Counselor
Marrow
Bengaluru, Karnataka
05.2019 - 05.2021
- Guided students on how to utilize product to enhance their studies
- Provided support and guidance to students experiencing academic and personal troubles.
- Ensured students issues/requests/concerns reached stakeholders to implementation
- Established and maintained comprehensive Knowledge-base to equip Support team with precise and clear information about product and its features
- Result Day Coordination - Tracked performance of students in all significant PG entrance exams across various Social Media platforms and co-ordinated for feedback and interviews
- Authored interview blogs featuring top performers in major exams
Research Assistant
The Mythic Society
Bengaluru
12.2017 - 04.2019
- Editing and proofreading the articles for the volume
- Compiling a list of excavated historical sites since the 1950s
- Compiling the glossary terms for the volume
- Identifying errors in references given in the articles and rectifying the errors
STM Content Editor
Marrow
Bengaluru, Karnataka
06.2017 - 11.2017
- Edited and uploaded Multiple choice questions along with references fo Pharmacology, Surgery, Anesthesia, Pediatrics
Education
Master of Science - Forensic Archaeology and Anthropology
Cranfield University
United Kingdom 08.2015 - 08.2016
Master of Arts - Ancient Indian History, Culture and Archaeology
Deccan College Postgraduate And Research Institute
Pune, Maharashtra 07.2012 - 06.2014
Bachelor of Arts - History, Economics and Political science
St Joseph's College
Bangalore, Karnataka 06.2009 - 04.2012
Skills
Communication
undefinedAccomplishments
- Kansha Award, Top Performer, October 2020
- Kansha Award, Top Performer, Jan/Feb/March 2022
Additional Information
Publications
Talanki, RS. Mushrif-Tripathy, V and Rajan, KR. 2016. A study on Human Skeletal Remains from Porunthal, Tamil Nadu. HERITAGE: A Journal of Multidisciplinary Studies in Archaeology, pp,381-399.
Timeline
Manager-Customer Delight
Dailyrounds/Marrow
2023.May - 2023.Oct
Quality Team Leader
Marrow
05.2021 - 05.2023
Academic Counselor
Marrow
05.2019 - 05.2021
Research Assistant
The Mythic Society
12.2017 - 04.2019
STM Content Editor
Marrow
06.2017 - 11.2017
Master of Science - Forensic Archaeology and Anthropology
Cranfield University
08.2015 - 08.2016
Master of Arts - Ancient Indian History, Culture and Archaeology
Deccan College Postgraduate And Research Institute
07.2012 - 06.2014
Bachelor of Arts - History, Economics and Political science
St Joseph's College
06.2009 - 04.2012
Similar Profiles
Chetan Kishor VemulapalliChetan Kishor Vemulapalli
Video Manager - NEET SS at Dailyrounds/MarrowVideo Manager - NEET SS at Dailyrounds/Marrow
Catherine JohnstonCatherine Johnston
Volunteer, 46 hours at National Marrow Donor ProgramVolunteer, 46 hours at National Marrow Donor Program
Joan Marjorie ViyelaJoan Marjorie Viyela
Medical Assistant at UCSF Hematology, Bone & Marrow Transplant and Cellular TherapyMedical Assistant at UCSF Hematology, Bone & Marrow Transplant and Cellular Therapy
Shobana RShobana R
Associate System Engineer at MasterCom Technology Services India PvtAssociate System Engineer at MasterCom Technology Services India Pvt
JEEVAN KUMAR SJEEVAN KUMAR S
Process Analyst - Fin & Admin Delivery (AR) at IBM India Pvt. Ltd.Process Analyst - Fin & Admin Delivery (AR) at IBM India Pvt. Ltd.