Roopesh C
Technical Customer Service Representative & Marketing Admin
Bengaluru
Summary
I am a hard-working and determined professional seeking an opportunity to succeed in a dynamic company such as yours. I am confident that my knowledge, ability, and experience allow me to deliver successful results for any company in the range of administrative positions.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Technical Customer Service Representative & Marketing Admin
Johnson Controls India Pvt Ltd
Bengaluru
05.2019 - Current
- Leads management for India (Pardot prospects management, optimization, automation & SFDC reports Generation )
- Follow up with sales team on lead status
- Data Management ( maintenance of all the customer database from the events, campaigns, web enquiries & All the LOB’s / Consultants / Key connects data through LinkedIn Sales Navigator tool
- Marketing automation tools & Digital Campaigns creation
- Creation of Customer engaged campaigns / E-mail marketing / Lead nurturing
- Creation of digital assets like Email Invite, web forms, landing page using Pardot tool
- Maintaining India Marketing Finance ( MIS reports / YTD Marcom spends reports )
- Vendor management ( Onboarding new vendors / Quotes comparison / Exploring new vendors for all the marketing events )
- Supporting on Marketing events ( Onsite & Offsite )
- Maintaining high-quality work for Marcom team on PPT’s, contents, data, reports and data research
- Maintain all the vendor payments ( Invoice submissions follow up for the payments )
- Creation of Purchase order in Buysmart portal (SAP)
- New vendor registration in MDG portal (SAP)
- Marketing Intelligence & Competitor report generation on monthly basis
- Maintenance of SharePoint with all the Important marketing reports & Brand materials to the team
Customer Support Executive
ALP Consulting
Bengaluru
04.2016 - 05.2019
- Handling customer complaints, issues regarding security products through calls and emails
- Handling customer data base, enquiry follow ups, pending complaints and allocations follow ups with coordinators
- Handling customer care department activity and providing training to the team members
- Generating reports on pending allocation, enquiry reports and manual complaints reports and preparing daily, monthly, and annual reports to management.
Sales Executive Intern
Royal Vision Glass India Pvt Ltd
Bengaluru
06.2015 - 03.2016
- Handling customer calls related to sales enquiries
- Follow ups on customer database
- Payments and Projects follow-up’s
Education
Bcom - Business Studies
SLN Higher Education Trust
Bengaluru 06.2013 - 05.2015
PUC - GEBA
PES College
Bengaluru 05.2009 - 03.2010
SSLC - KSEEB
GNANA GANGOTHRI VIDYALAYA
Bengaluru 05.2008 - 03.2009
Skills
Good communication skills that result in positive interpersonal relationships
A track record of meeting deadlines and producing accurate work of a high standard
The capacity to learn and apply new information quickly and accurately
Good Knowledge in Salesforce lead management
Basic Knowledge in Pardot
Strong computer skills with proficiency in MS Office
Accurate Typing with good speed
Good knowledge of MDG SAP ( vendor management )
Timeline
Technical Customer Service Representative & Marketing Admin
Johnson Controls India Pvt Ltd
05.2019 - Current
Customer Support Executive
ALP Consulting
04.2016 - 05.2019
Sales Executive Intern
Royal Vision Glass India Pvt Ltd
06.2015 - 03.2016
Bcom - Business Studies
SLN Higher Education Trust
06.2013 - 05.2015
PUC - GEBA
PES College
05.2009 - 03.2010
SSLC - KSEEB
GNANA GANGOTHRI VIDYALAYA
05.2008 - 03.2009