Roopesh K S

Highly skilled and motivated Electronics and Communication Engineering (ECE) professional with a Bachelor's degree and over 7+ years of valuable experience in the private sector. Currently employed at Ekinex India Pvt Ltd, demonstrating expertise in KNX Programming, Possessing a strong background on it with a proven track record in the projects that I have worked. Previous work experiences in diverse industries have provided a well-rounded perspective and adaptability to various environments. A dedicated team player with a passion for innovation, seeking to leverage technical knowledge and expertise in contributing to the success of future endeavors.

• Providing technical assistance and support to users and clients related to KNX home automation systems.
• Troubleshooting, diagnosing, and resolving technical problems.
• Providing end-to-end presales demos to clients on products (both online & offline).
• Customer training and product configuration.
• Escalation management for unresolved issues.
• Gathering customer feedback for product improvement.
• Emergency support availability.
• Staying updated with the latest developments in KNX technology.
• Ensuring high levels of customer satisfaction.
• Quality check of products and maintaining inventory.

• Father's Name: K. Sudhakara
• Mother's Name: Anitha S
• Date of Birth: 07/13/96
• Gender: Male
• Nationality: Indian
• Marital Status: Single

• Onboarded and Retained Dealers: Successfully visited multiple dealers across regions, establishing strong technical rapport and ensuring continued engagement through consistent support and relationship-building.
• Secured New Business: Closed high-value deals with new external clients by presenting tailored smart automation solutions, leading to a measurable increase in revenue and market reach.
• Technical Pre-Sales & Demos: Conducted on-site product demonstrations and technical presentations that directly contributed to new deal acquisitions and strengthened dealer confidence.
• Customer Success Enablement: Delivered post-sales technical guidance and training, ensuring seamless integration of Ekinex solutions and high customer satisfaction.
• Process Optimization: Identified and resolved key technical bottlenecks during project implementation, reducing installation and configuration time by up to 20%.

KNX Basic Course