Roopesh Mohan
Bengaluru
Summary
Goal oriented with a Positive, Passionate, Persistent attitude with 16 years’ experience in Transition and Transformation. Current experience as Project Manager developed relationships with various clients and exceeded goals every quarter. Quality consciousness and committed to deadline with ability to multi-task and handle multiple projects simultaneously with the proven problem-solving organizational and time management skills.
Overview
17
17
years of professional experience
Work History
Project Manager
Hire A Pro Construction Corp.
Bengaluru
03.2020 - Current
- Prepare various RFP’s needed for vendor services as well as manage the selection process.
- Identify risks associated with each project and develop strategies for mitigating those risks.
- Develop and maintain project plans, timelines, and budgets.
- Contributing to the development and evaluation of project management best practices across the company. Maintain solid relationships with assigned territory consultants.
- Manage client expectations to ensure stakeholders are kept informed and up-to-date with project progress
- Developed an internal system of tracking client needs, changes and feedback to ensure appropriate and timely responses to challenges or request.
- Collaborating with clients and business stakeholders to understand their requirements and define project scope
- Manage cross-functional teams to ensure successful project delivery
- Forecast, schedule and monitor project timelines, personnel performance, and cost efficiency.
Renewal Coordinator
Ruckus Wireless, An Arris Company
Bengaluru
12.2015 - 02.2019
- Managed communications between internal departments throughout the duration of each client's renewal cycle.
- Created presentations summarizing key insights from customer feedback data related to renewals.
- Engaging with territory managers, partners to identify route analysis for conversion and client satisfaction.
- Collaborated with sales team on cross-selling initiatives for existing customers.
- Highest conversion being $50,000+ as an individual for a month and proven track record of converting over 1 million dollars for 2018.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Sr Verification Executive/Inside Market Specialist
First Advantage
Bengaluru
03.2014 - 11.2015
- Performing background screening and verification for business and employees.
- Assisted in developing new product lines by researching potential markets and launching pilot programs.
- Collaborated with internal teams to ensure successful execution of strategies.
- Developed marketing and analytics reporting practices to asses product launch success performance and needed future adjustments.
Technical Support Expert
Dell International
Bengaluru
06.2010 - 07.2013
- Identify, troubleshoot and analyze computer related issues. Determine appropriate course of action and conduct repairs, modifications and upgrade internal components and peripherals as needed.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Conducted remote diagnostics to identify and solve technical problems.
- Certified for Dell social media platform to acknowledge online enquires.
Workforce Management Analyst
Aditya Birla Minacs
Bengaluru
12.2007 - 06.2010
- Ensured accurate data entry of employee timecards and payroll information into the workforce management system.
- Monitored adherence to service level objectives and provided real-time guidance as needed.
- Performed trend analysis on historical data to identify areas for improvement or optimization.
- Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
Education
(B.Com)* -
Bangalore University
BengaluruSkills
- Project development
- Data and Business Analysis
- Team Management, Coaching and Mentoring
- Presentations
- Strategic Planning
- Processes and procedures
Timeline
Project Manager
Hire A Pro Construction Corp.
03.2020 - Current
Renewal Coordinator
Ruckus Wireless, An Arris Company
12.2015 - 02.2019
Sr Verification Executive/Inside Market Specialist
First Advantage
03.2014 - 11.2015
Technical Support Expert
Dell International
06.2010 - 07.2013
Workforce Management Analyst
Aditya Birla Minacs
12.2007 - 06.2010
(B.Com)* -
Bangalore University
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