Summary
Overview
Work History
Education
Skills
Key Qualifications
Roles And Responsibilities
Job Description
Summary Of Experience
Personal Information
Timeline
Generic

Roopesh Sunil

Concierge Operations
Bengaluru

Summary

In quest of challenging assignments. To be a successful team player and take necessary efforts to keep myself updated on latest technological and managerial innovations in ever-changing Business Environment.

Overview

4
4
years of professional experience
1
1
Language

Work History

Retention Expert

American Express
1 2018 - 12.2021
  • Retaining card members who want to discontinue relationship with the organization
  • Negotiating with customized solutions where Organization and card member benefit
  • Understanding card member needs and providing end to end solutions
  • Coordinating with different teams and providing solutions for process improvement
  • Monitoring calls and sharing feedbacks to establish Quality control
  • Intimating other teams to take up the case to avoid delays.

Technical Support Engineer

Tek Systems
04.2016 - 07.2017

Customer Service Representative

Mphasis for Diners Club
06.2013 - 03.2016

Education

Skills

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Key Qualifications

  • Quest towards perfection.
  • Possess excellent team participation, communication and client interaction skills
  • Analytical & Problem solving skills
  • Communication & Interpersonal skills.
  • Willingness to Learn New Things.

Roles And Responsibilities

  • Display enthusiasm and promote a friendly group working environment.
  • Use tact when expressing ideas or opinions.
  • Working closely with end employees and other teams who involved the project

Job Description

  • Retaining card members who want to discontinue relationship with the organization
  • Negotiating with customized solutions where Organization and card member benefit
  • Understanding card member needs and providing end to end solutions
  • Coordinating with different teams and providing solutions for process improvement
  • Monitoring calls and sharing feedbacks to establish Quality control
  • Intimating other teams to take up the case to avoid delays

Summary Of Experience

8 years and 4 months, Retention Expert, American Express, 01/2018, 12/2021, Technical Support Engineer, Tek Systems, 04/2016, 07/2017, Customer Service Representative, Mphasis for Diners Club, 06/2013, 03/2016

Personal Information

  • Date of Birth: 02/05/1990
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Timeline

Technical Support Engineer

Tek Systems
04.2016 - 07.2017

Customer Service Representative

Mphasis for Diners Club
06.2013 - 03.2016

Retention Expert

American Express
1 2018 - 12.2021

Roopesh SunilConcierge Operations