In quest of challenging assignments. To be a successful team player and take necessary efforts to keep myself updated on latest technological and managerial innovations in ever-changing Business Environment.
Overview
4
4
years of professional experience
1
1
Language
Work History
Retention Expert
American Express
1 2018 - 12.2021
Retaining card members who want to discontinue relationship with the organization
Negotiating with customized solutions where Organization and card member benefit
Understanding card member needs and providing end to end solutions
Coordinating with different teams and providing solutions for process improvement
Monitoring calls and sharing feedbacks to establish Quality control
Intimating other teams to take up the case to avoid delays.
Technical Support Engineer
Tek Systems
04.2016 - 07.2017
Customer Service Representative
Mphasis for Diners Club
06.2013 - 03.2016
Education
Skills
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Key Qualifications
Quest towards perfection.
Possess excellent team participation, communication and client interaction skills
Analytical & Problem solving skills
Communication & Interpersonal skills.
Willingness to Learn New Things.
Roles And Responsibilities
Display enthusiasm and promote a friendly group working environment.
Use tact when expressing ideas or opinions.
Working closely with end employees and other teams who involved the project
Job Description
Retaining card members who want to discontinue relationship with the organization
Negotiating with customized solutions where Organization and card member benefit
Understanding card member needs and providing end to end solutions
Coordinating with different teams and providing solutions for process improvement
Monitoring calls and sharing feedbacks to establish Quality control
Intimating other teams to take up the case to avoid delays
Summary Of Experience
8 years and 4 months, Retention Expert, American Express, 01/2018, 12/2021, Technical Support Engineer, Tek Systems, 04/2016, 07/2017, Customer Service Representative, Mphasis for Diners Club, 06/2013, 03/2016