ROS MARIYA
Application Support Engineer
Chalakudy
Summary
Dedicated Application Support Engineer proven track record of successful project management and producing quality outcomes through leadership and team motivation. Proven ability to work under pressure and deliver results. Excited about the opportunity to further develop my technical skills and contribute to a dynamic Application Support Engineer role.
Overview
8
8
years of professional experience
Work History
Application Support Analyst
Zafin Software Center Of Excellence Private Limited
4 2021 - Current
- Lead a team of application support engineers .
- Strong understanding of software applications and technologies.
- Expertise in ticketing system (Jira ,Zendesk, site24/7).
- Expert in Monitoring Tools like Grafana , Kibana, Log analytics.
- Proficient in troubleshooting and resolving technical issues
- Experience with providing customer support and training
- Knowledge and experience of database management and SQL querying .
- Familiarity with scripting languages such as Python,PowerShell, Java script.
- Excellent communication and interpersonal skills
- Detail-oriented and organized in documenting support processes.
- Familiarity with ITIL framework and best practices
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Documented procedures for troubleshooting common issues, contributing to a more efficient support process.
Technical Support Engineer
Wipro Technologies
12.2016 - 04.2020
- Worked with Dell EMC as an Technical support engineer.
- Expertise in cloud storage (SaaS).
- Collaborated with cross-functional teams to enhance 24*7 application performance and functionality.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Assisted in troubleshooting and resolving complex technical issues.
- Gained experience in various programming languages and software support tools.
- Worked with Philips Team as a Support analyst.
- Coordinated with cross-functional teams to deliver high-quality software support Solutions.
- Mentored junior Support analysts and provided technical guidance.
- Collaborated with clients to understand requirements and deliver tailored solutions.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Documented faults and bugs for referral to development staff for use in updates.
- Maintained response times to support business continuity.
Education
Bachelor of Computer Applications (BCA) - Computer Application
Sahrdaya College Of Advanced Studies
KodakaraSkills
Team management
Application Support
UAT support
Ticket management
Incident Management
Log Analysis
ITIL Framework
Multitasking
Excellent Communication
User Training
Passport Details
- Passport Number : U7684054
- Date of Issue: 09/12/2020
- Date of Expiry: 08/12/2030
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Beginner (A1)
Hindi
Intermediate (B1)
Timeline
Technical Support Engineer
Wipro Technologies
12.2016 - 04.2020
Application Support Analyst
Zafin Software Center Of Excellence Private Limited
4 2021 - Current
Bachelor of Computer Applications (BCA) - Computer Application
Sahrdaya College Of Advanced Studies
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