Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Websites
Languages
Timeline
Hi, I’m

Rosalyn Sanders

Hoover

Summary

Accommodating Financial Service Consultant committed to maintaining high customer service ratings and presenting professional image. Experienced in efficiently handling over hundreds of banking transactions per day and interacting with customers in friendly, courteous manner. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties. Accomplished Personal Banker offering a proven history of maximizing revenue through strategic sales. Highly skilled in Loans, sales and customer service, with banking. I am a Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Overview

10
years of professional experience

Work History

Progressive Auto Insurance
Hoover

Customer Relationship Manager
03.2022 - Current

Job overview

  • Provided exemplary level of service to customers to extend relationships for future business opportunities.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Referred customers to business partners based on individual preferences and demographics.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.

Bbva Compass Bancshares Inc.
Hoover

Branch Financial Sales Consultant
01.2019 - Current

Job overview

  • Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Interviewed average of 30 loan applicants per month and provided expert financial advice on mortgage, educational and personal loans.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Received TOP PERFORMER for 80% rate of closed loans.
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.

Dallas County Commission
Selma

Tag and Title Clerk
11.2016 - 01.2019

Job overview

  • Posted and tracked titling transactions and completed month-end accounting reports.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Proctored examinations for Etapps and MVTRIPP licensing, monitoring security, collecting paperwork and checking answers against correct responses.
  • Assisted customers in completing applications for license plates, vehicle titles, and registrations.

Regions Financial Corp.
Selma

Head Teller
02.2014 - 10.2018

Job overview

  • Completed monthly audits and managed overdraft reports.
  • Trained over50 new associates in banking procedures in 4 years.
  • Handled daily scheduling for team of 10 employees, properly staffing all shifts.
  • Kept teller window areas clean, organized and fully stocked.
  • Balanced bank's vault with over $250000.00 in it daily.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking products.
  • Performed currency transaction reports for foreign currency.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

Education

Cathedral Academy Christ The King
Selma, AL

High School Diploma

University Overview

George C Wallace Community College - Selma
Selma, AL

Computer Information System from Computer And Communications

University Overview

Skills

  • Relationship development
  • Loan application advisement
  • Sales growth
  • Cash vault audit
  • Financial product expertise
  • Portfolio analysis
  • Rapport building
  • Branch operations
  • Customer satisfaction
  • Developing financial plans
  • Call Center Operations
  • CRM Software
  • De-escalation Techniques
  • Verbal and Written Communication
  • Customer Retention Strategies
  • Proficient in Selenium

Affiliations

Affiliations
  • Member, Small Business Association (2008 - present)

Accomplishments

Accomplishments
  • Process Improvement - Created new departmental procedures manual.Assessed organizational training needs.
  • Protective Services - Applied safety procedures and policies as outlined in Department Safety Manual.

Languages

German
Advanced
C1

Timeline

Customer Relationship Manager
Progressive Auto Insurance
03.2022 - Current
Branch Financial Sales Consultant
Bbva Compass Bancshares Inc.
01.2019 - Current
Tag and Title Clerk
Dallas County Commission
11.2016 - 01.2019
Head Teller
Regions Financial Corp.
02.2014 - 10.2018
Cathedral Academy Christ The King
High School Diploma
George C Wallace Community College - Selma
Computer Information System from Computer And Communications
Rosalyn Sanders