Rosann O’Brien
La Porte
Summary
Dedicated professional with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Reliable Deli Clerk with experience in customer service, food preparation and inventory management. Skilled in maintaining cleanliness and organization of deli area, ensuring compliance with safety regulations. Known for providing outstanding customer service while efficiently handling multiple tasks. Proven ability to contribute positively to team efforts, demonstrating consistent commitment to quality work.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
41
41
years of professional experience
2026
2026
years of post-secondary education
Work History
Deli Clerk
Al’s Grocery
La Porte
09.2025 - Current
- Prepared and packaged deli meats and cheeses for customer orders.
- Assisted customers with product selection and provided recommendations.
- Maintained cleanliness and organization of the deli display cases.
- Operated slicing machines to ensure precise cuts of products.
- Monitored inventory levels and restocked items as needed.
- Followed food safety guidelines to ensure product freshness and quality.
- Collaborated with team members to achieve daily operational tasks.
- Engaged with customers to enhance their shopping experience at Al's Grocery.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Assisted customers with selecting products from the deli case or menu board.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
- Adhered to health regulations regarding food handling and sanitation standards.
- Prepared all food orders according to customer specifications.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Responded to customer questions regarding product availability.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Offered samples to promote and upsell specials.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Informed customers of deli specials to increase profits.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Followed recipes and customer requests to prepare meals.
- Inspected labels on deli products to verify accuracy of pricing.
- Offered suggestions for additional items that would complement customer's order selections.
- Provided accurate pricing information when requested by customers.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Documented and entered special orders for event catering and party trays.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Scrubbed and polished counters to remove debris and food.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Directed patrons to restrooms and other amenities within facility.
Owner/Operator
Custom Home Cleaning
Orland
07.1985 - 07.2010
- Managed daily cleaning operations and scheduling for residential clients.
- Trained and supervised cleaning staff to ensure service quality.
- Communicated effectively with clients to address concerns and feedback.
- Conducted quality assurance checks on completed cleaning tasks regularly.
- Enhanced customer satisfaction through personalized service and attention to detail.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Provided leadership support for team members through coaching and mentorship programs.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Devised and implemented marketing strategies to attract new clients.
- Resolved conflicts between employees in a professional manner.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Education
George Washington High School
Chicago, ILSkills
- Food safety
- Product rotation
- Customer assistance
- Slicing technique
- Problem solving
- Effective communication
- Attention to detail
- Quality assurance
- Salad preparation
- Equipment operation
- Food safety standards
- Food services
- Machine safety
- Sanitation and safety standards
- Weights and measurements
- Safe food handling
- Heavy lifting
- Stocking of food cases
- Product knowledge
- Equipment safety
- Food safety compliance
- Product sampling
- Cleaning and sanitizing
- Honesty and integrity
- Food preparations
- Product merchandising
- Cooking
- Strong work ethic
- Deli equipment operation
- Work area maintenance
- Effective customer communication
- Customer service
- Safe food handling practices
- Product recommendations
- Cheese aging
Timeline
Deli Clerk
Al’s Grocery
09.2025 - Current
Owner/Operator
Custom Home Cleaning
07.1985 - 07.2010
George Washington High School