Maria Mathalai Rosario A
Customer Service Associate
Coimbatore,Tamil Nadu
Summary
Knowledgeable and dedicated customer service professional with a year and 8 months experience in Retail industry . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Associate
Amazon
Coimbatore, Tamill Nadu
06.2019 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped average of 60+ customers every day through live and non- live channels, by approaching conversations with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
Intern - Business Development Executive
Highway Delite
Bangalore, Karnataka
07.2018 - 08.2018
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Networked among local business and community organizations to develop leads and generate business.
Education
Bachelor of Science - Aeronautical Science
Nehru College Of Aeronautics And Applied Sciences
Coimbatore 06.2016 - 05.2019
Higher Secondary -
PSG Sarvajana Higher Secondary School
Coimbatore 06.2012 - 04.2014
Skills
Type Writing
Customer Service
Active listening skills
Phone, email and chat etiquette
Verbal and written communication
Multi-tasking skills
Inbound and outbound calling
Excellent interpersonal skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Vetri Verum mutrupuli.. Thozhvigale ne sellum vazhi"
Madhan Karky, Vivek
Timeline
Customer Service Associate
Amazon
06.2019 - 03.2021
Intern - Business Development Executive
Highway Delite
07.2018 - 08.2018
Bachelor of Science - Aeronautical Science
Nehru College Of Aeronautics And Applied Sciences
06.2016 - 05.2019
Higher Secondary -
PSG Sarvajana Higher Secondary School
06.2012 - 04.2014