Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Rose Baby

Asst.Manager
Bengaluru,KA

Summary


Result-driven Assistant Manager for Sales Operations with 5 years of diverse experience in leadership,Resource management and spearheading business with responsibilities revolving around designing the sales strategy, setting business goals & execution to achieve the goals. Superior proficiency in all areas of executive sales leadership vision through strategies, tactical plans, compensation programs, communication protocols, and reporting structures.

Expert at synthesizing personnel, management, and operations decisions to meet requirements and align goals with values and visions.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certificate

Work History

Assistant Manager in Training

LEARNING AND DEVELOPMENT - BYJUS
Bengaluru, Karnataka
10.2021 - Current
  • Designed, developed, delivered, and evaluated high-quality, learner-focused, interactive training programs to drive performance and achieve business goals
  • Responsible for the delivery of the learning curriculum and develops programs for employees, supervisors, and managers, that increase performance and deliver a return on investment
  • Led a team of individuals through a Continuous Improvement effort which streamlined course deployment testing steps, reduced learner complaints, and minimized business risk.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited and developed employees for various departments.
  • Implemented process improvement initiatives within department.

Operations Team Leader

DIGITAL FINANCE,BYJUS
Bengaluru, Karnataka
03.2020 - 09.2021
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Sat on new hire interviewing panel and made recommendations.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Subject matter expert sustaining up-to-date knowledge from all verticals

Senior Quality Assurance Specialist

DIGITAL FINANCE ,BYJUS
Bengaluru, Karnataka
09.2019 - 02.2020
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Designed calling scripts, modules, and parameters
  • Trained staff to enhance the overall customer service experience, engage customers, and facilitated organic growth for Sales and Retention departments
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.

Senior Operations Analyst

SUPPLY CHAIN- Byjus
Bengaluru, Karnataka
11.2018 - 08.2019
  • Authored operational forecast documents, helping senior leadership predict and prepare for forthcoming changes in finances or profits.
  • Participated in high-level strategy meetings, contributing to financial and logistical framework planning.
  • Generated reports of findings to help management with making key decisions.
  • Reviewed process failures and determined root causes.
  • Implemented target goals by setting and enforcing standards for speed, efficiency, sales, and quality.
  • Subject matter expert sustaining up-to-date knowledge from all verticals Holds the record for earning the highest incentive till date

B2B,B2C Business Development Associate

SUPPLY CHAIN- Byju's
Chennai, Tamil Nadu
12.2017 - 10.2018
  • Set and achieved company defined sales goals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • 10 Lakh revenue in 15 days cycle which is still a record in outbound sales.

Education

Computer Engineering

SVS COLLEGE OF ENGINEERING- ANNA UNIVERSITY
COIMBATORE
07.2014 - 05.2018

Skills

    Business management and development

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Accomplishments

  • Amongst the first 6 employees who anchored a new vertical and played a crucial part in the growth of the team from 6 to 300+ employees
  • Contributed to the successful implementation of Hybrid Learning Modules and other CRMs thoughtfully considering business requirements and user experience
  • Developed a Micro video capsule series to raise engagement
  • Designed a Performance management tool for the team called Data studio
  • Introduction of TL pay which is the largest k12 financing initiative with no manual intervention
  • Created e-modules during the pandemic and conducted training for 43000+ manpower hours (classroom +online)
  • Lead a Team of 60 + employees and achieved lead closure to 90% from 60%
  • Holds the record for earning 390000 as incentive ,which is still the highest incentive an employee has received in operations.

Certification

Certified Master Trainer -MEHR

Timeline

Certified Master Trainer -MEHR

08-2022

Assistant Manager in Training

LEARNING AND DEVELOPMENT - BYJUS
10.2021 - Current

Operations Team Leader

DIGITAL FINANCE,BYJUS
03.2020 - 09.2021

Senior Quality Assurance Specialist

DIGITAL FINANCE ,BYJUS
09.2019 - 02.2020

Senior Operations Analyst

SUPPLY CHAIN- Byjus
11.2018 - 08.2019

B2B,B2C Business Development Associate

SUPPLY CHAIN- Byju's
12.2017 - 10.2018

Computer Engineering

SVS COLLEGE OF ENGINEERING- ANNA UNIVERSITY
07.2014 - 05.2018
Rose BabyAsst.Manager