Rose Baby

• Key Client Engagements: Led major client engagements with Japanese companies including Yamaha Music, Yamazen Machinery, KYB Motors, Katsushiro Matex, and Tohoku Steel.
• Expanded Client Base: Successfully closed deals, expanding the company's client base with national and international clients.
• Effective Presentations: Created company profile presentations used company-wide to facilitate deal closures.
• Client Relationship Management: Played a vital role in client relationship management, driving product launches, engineering solutions, and achieving corporate goals.
• Regional Market Growth: Increased market visibility in South India while closing deals with key clients.
• Digital Marketing Innovation: Pioneered and implemented digital marketing strategies on LinkedIn to broaden service offerings for clients across industries.

• OJT Mastery: Oversaw OJT batches to equip employees with the necessary skills, leading and managing a training team to enhance performance.
• Efficient Deployment: Designed and delivered extensive training in Customer Verification, Tool and Software Usage, Data Security, Compliance, Customer Service, Product Knowledge, Legal Understanding, Quality Assurance, Conflict Resolution, Teamwork, Time Management, Cultural Sensitivity, and Soft Skills, streamlining course deployment for 300 new employees annually.
• E-Learning Expert: Designed e-modules, accumulating 43,000+ hours, ensuring comprehensive training.
• Regulatory Excellence: Implemented policies for 100% foolproof verification.
• ROI-Driven Training: Created high-ROI training for employees, supervisors, and managers.
• Continuous Improvement: Regularly assessed and optimized training effectiveness, enhancing workflow efficiency.

• Leadership: Led a 60-member team reviewing loan applications and verifying customer-provided information on "BYJU's" digital finance platform.
• Collaboration and Onboarding: Actively participated in onboarding finance partners like IIFL, AVANSE, and major banks into our digital platform, fostering effective communication and collaboration across departments.
• Critical Verification: Oversaw meticulous verification for 3,000+ cases weekly, ensuring the company's revenue and client trust.
• Cross-Departmental Collaboration: Fostered collaboration across departments, working with sales, underwriting, and customer service for process improvement.
• Trusted Partnerships: Established strong partnerships with top banks like IIFL, AVANSE, HDFC, and ICICI by delivering accurate verification results.
• Compliance & Quality: Developed policies for a 100% foolproof verification process, maintaining regulatory compliance, and enforcing regular quality checks.
  

• Conducted manual inspections, overseeing a two-team process of manual document checking and customer verification calls during the pre-digital platform era.
• Acted as a double check for recorded customer verification calls, preventing errors before results were sent to finance partners.
• Ensured strict compliance with QA standards, including meticulous adherence to guidelines in a critical banking process.
• Collaborated with quality team members and department managers to implement procedural remedies.
• Educated employees on specific QA standards and confirmed maintenance of standards.

• Expert in negotiating prices, sales terms, and service agreements to maximize revenue and profitability.
• Proficient in maintaining and expanding client relationships while generating new business opportunities.
• Consistently met or exceeded sales targets and KPIs.
  Leveraged digital platforms, such as Facebook, to market products and services, resulting in the discovery of new leads.
• Successfully negotiated bulk orders directly with schools and educational institutions, securing deals and enhancing revenue.

• Actively shadowed seasoned sales professionals to gain a deeper understanding of sales best practices and strategies.
• Assisted in negotiations of prices, sales terms, and service agreements, learning the intricacies of the sales process.
• Gained valuable exposure to the entire sales cycle, from initial lead processing to conversion and closing, contributing to the team's efforts to increase sales.

Worked on various projects that involved the use of Python, MySQL, and the Flash framework