Rose Konyak
Overview
10
10
years of professional experience
Work History
Spa Manager
The Westin Kolkata
09.2018 - Current
- Positioning of the Spa in Kolkata market
- Implementation of Marriott Policy and procedure
- Responsible for Spa P&L, driving revenue and profitability
- Responsible for all aspects of the Balanced Scorecard for entire hotel
- Maintaining and improving associate relations & Training
- Maintaining and adhering to Brand standards for all the hotel facilities
- Executing new brand initiatives
- Driving Marriott culture with the team through Training.
Spa Supervisor
Span Resorts & Spa
02.2018 - 09.2018
- Managing SPA Daily operations
- Maintaining and adhering to Brand standards for all the SPA facilities
- Training Team members on the Spa standard and policy
- Skill training for all Spa associates
- Assisting Spa manager with her requests
- Guest relations & driving satisfaction
Spa Associate
J.W.Marriott Resorts & Spa
09.2014 - 02.2018
- Learning SPA operations
- Learning Maintaining and adhering to Brand standards for all the SPA facilities
- Training myself on the Spa standard and policy
- Skill development for self
- Assisting Spa manager with her requests
- Guest relations & driving satisfaction
Education
Craftsmanship course on SPA & Saloon -
Don Bosco ITA Centre
04.2014 -
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Skills
Deep Tissue Massage
Balinese Massage
Swedish Massage
Facials
Body Scrub & Wrap
Hot Stone Massage
Detox Massage
Foot Reflexology
Indian Head Massage
Aroma Massage
Pedicure & Manicure
Hair Wash & Blast Dry
Hair Spa
Accomplishments
- BW Hotelier SPA Manager of the year 2022-2023 (East Zone)
- Task force pre-opening SPA Manager for JW Marriott Goa - 2023
- Spa YOY revenue growth by 123% (2022-23).
- Won outstanding Manager for the month of March 2023.
- Won Outstanding Manager for the month of July 2023.
- Won outstanding Executive for the month January 2021.
- Won outstanding Manager for the month of March 2022.
- Won outstanding Executive front of house June 2019.
- Won outstanding Executive front of house 2019.
- Completed I- Jobs training and certification for all Spa associates.
Departmental Skills
- Revenue Management
- Driving Guest Satisfaction for Health Club, SPA & Saloon
- Driving Associate relations and Satisfaction
- Micros, PMS, Opera, Birchstreet & other Microsoft Office computer skills
References
Available on request
Timeline
Spa Manager
The Westin Kolkata
09.2018 - Current
Spa Supervisor
Span Resorts & Spa
02.2018 - 09.2018
Spa Associate
J.W.Marriott Resorts & Spa
09.2014 - 02.2018
Craftsmanship course on SPA & Saloon -
Don Bosco ITA Centre
04.2014 -