Rose Konyak
Overview
10
10
years of professional experience
Work History
Spa Manager
The Westin Kolkata
09.2018 - Current
- Positioning of the Spa in Kolkata market
- Implementation of Marriott Policy and procedure
- Responsible for Spa P&L, driving revenue and profitability
- Responsible for all aspects of the Balanced Scorecard for entire hotel
- Maintaining and improving associate relations & Training
- Maintaining and adhering to Brand standards for all the hotel facilities
- Executing new brand initiatives
- Driving Marriott culture with the team through Training.
Spa Supervisor
Span Resorts & Spa
02.2018 - 09.2018
- Managing SPA Daily operations
- Maintaining and adhering to Brand standards for all the SPA facilities
- Training Team members on the Spa standard and policy
- Skill training for all Spa associates
- Assisting Spa manager with her requests
- Guest relations & driving satisfaction
Spa Associate
J.W.Marriott Resorts & Spa
09.2014 - 02.2018
- Learning SPA operations
- Learning Maintaining and adhering to Brand standards for all the SPA facilities
- Training myself on the Spa standard and policy
- Skill development for self
- Assisting Spa manager with her requests
- Guest relations & driving satisfaction
Education
Craftsmanship course on SPA & Saloon -
Don Bosco ITA Centre
04.2014 -
undefined
Skills
Deep Tissue Massage
undefinedAccomplishments
- BW Hotelier SPA Manager of the year 2022-2023 (East Zone)
- Task force pre-opening SPA Manager for JW Marriott Goa - 2023
- Spa YOY revenue growth by 123% (2022-23).
- Won outstanding Manager for the month of March 2023.
- Won Outstanding Manager for the month of July 2023.
- Won outstanding Executive for the month January 2021.
- Won outstanding Manager for the month of March 2022.
- Won outstanding Executive front of house June 2019.
- Won outstanding Executive front of house 2019.
- Completed I- Jobs training and certification for all Spa associates.
Departmental Skills
- Revenue Management
- Driving Guest Satisfaction for Health Club, SPA & Saloon
- Driving Associate relations and Satisfaction
- Micros, PMS, Opera, Birchstreet & other Microsoft Office computer skills
References
Available on request
Timeline
Spa Manager
The Westin Kolkata
09.2018 - Current
Spa Supervisor
Span Resorts & Spa
02.2018 - 09.2018
Spa Associate
J.W.Marriott Resorts & Spa
09.2014 - 02.2018
Craftsmanship course on SPA & Saloon -
Don Bosco ITA Centre
04.2014 -
undefined
Similar Profiles
James Robert BakhlaJames Robert Bakhla
Event Manager at The Westin Kolkata Rajarhat KolkataEvent Manager at The Westin Kolkata Rajarhat Kolkata
Reeya KumarReeya Kumar
Housekeeper at The Westin KolkataHousekeeper at The Westin Kolkata
Saziini Saziini null
Spa Therapist at The Westin KolkataSpa Therapist at The Westin Kolkata
Rachel KindbergRachel Kindberg
Spa Manager at Common ManSpa Manager at Common Man
Benjamin MaywaltBenjamin Maywalt
Spa Manager at The Inns of AuroraSpa Manager at The Inns of Aurora