Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rose Lotha

New Delhi

Summary

Results-driven Debt Collection Specialist with proven skills in debt negotiation, compliance tracking, and customer relationship management. Committed to enhancing payment processes and resolving disputes, contributing to overall operational effectiveness.

Overview

4
4
years of professional experience

Work History

Debt Collection Specialist

IQOR India Services Pvt Ltd
Noida
04.2025 - Current
  • Negotiated payment plans with clients to resolve outstanding debts.
  • Followed up on payment commitments to confirm client compliance and facilitate timely debt resolution.
  • Coordinated inbound and outbound calls for debt collection inquiries, enhancing communication and expediting resolutions.
  • Guided customers in understanding billing statements and obligations to promote timely payments.
  • Documented account information and payment arrangements in the system.
  • Resolved customer disputes professionally and escalated complex issues to maintain compliance and uphold service standards.

Collections Agent

IENERGIZER IT Services Pvt ltd
Noida
10.2022 - 01.2025
  • Managed customer accounts to secure timely payments and resolve outstanding balances, reducing financial risk.
  • Clarified payment options and account status with clients, strengthening relationships and enhancing customer satisfaction.
  • Maintained accurate records of communications and transactions, ensuring compliance and improving operational efficiency.

Education

B.Ed -

Unity College of Teacher Education
Dimapur
07-2015

Bachelor of Arts -

Unity College
Dimapur
07-2013

Senior Secondary -

NIOS
DImapur
09-2010

High School Diploma -

Holy Cross School
DImapur
04-2007

Skills

  • Debt negotiation
  • Account management
  • Compliance tracking
  • Call handling
  • Payment processing
  • Customer relationship management

Timeline

Debt Collection Specialist

IQOR India Services Pvt Ltd
04.2025 - Current

Collections Agent

IENERGIZER IT Services Pvt ltd
10.2022 - 01.2025

B.Ed -

Unity College of Teacher Education

Bachelor of Arts -

Unity College

Senior Secondary -

NIOS

High School Diploma -

Holy Cross School
Rose Lotha