Hi, I’m
Roselynn Meyers
Retail Business Manager
Mumbai
Summary
Creative Business Manager offering 14 years of Retail Operations and Merchandising experience. Demonstrated success managing diverse teams, delivering first-rate shopping experience and achieving sales goals. Talented at leading retail merchandising to maximise sales.
Overview
19
years of professional experience
7
Certifications
Work History
RBL Mumbai
Store Manager (Paul Smith)
01.2023 - Current
Job overview
- Driving daily sales target achievement through planning, closing on follow up’s and focusing on maximum conversion by ensuring a well trained team and exceptional customer service deliverance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
OMA LIVINGMUMBAI
Store Director (Merchandising - WEST)
07.2021 - 12.2022
Job overview
- Responsible for New Arrival allocations to all stores within the WEST region, based on display and storage capacity, sales and logistics working through co-ordination with key stakeholders like visual team, operations team, HR and logistics
- Provided key input to buying team on best selling SKU's, defective products, trending decor items, key festive pushes.
- Regularly monitored and prioritized store transfers to maximise profits and liquidate stocks based on store selling trend.
- Consolidated broken collections from across the region to stores that are selling out with similar SKU's.
- Identified areas of opportunity, missing categories, SKU depth, competitor trends, visual displays which could enhance sales.
- Conducted weekly merchandising meetings with regional stakeholders to discuss merchandise priorities and set the focuses for the week.
Ritu KumarMumbai
Area Manager (Store Operations)
09.2018 - 09.2020
Job overview
- Planned and coordinated seasonal/trending/promotional/festival product availability at stores.
- Took active part at order meets every quarter providing feedback on style, current trends, quality, missing collections, colour palette, festive/holiday allocations,market behavior, competitor activity to help enhance maximum sell-outs.
- Worked closely with visual display team and department heads to decide the best possible way to display the products to maximise sales potential.
- Identify quality issues and report back.
- Conducted on-site trainings to educate store management and sales team on product USP's and wash care instructions.
- Evaluate region performance using key metrics and address issues to improve it.
- Directed workforce planning, customer retention and customer service management for the region.
H&MMumbai
Store Manager
06.2014 - 08.2018
Job overview
- Spearheaded the first H&M store opening in Mumbai at Phoenix Mills managing a team strength of 100 with a store size of 12,000 sqft.
- Assisted in store operations for H&M stores at Bond Street, Stratsford and Angel Islington, London.
- Managed team scheduling, merchandise display, campaign/promotion/sales execution, training, succession planning, inductions, inventory, cash handling.
- Ensure highest possible level of customer service and make sure the visual merchandising is executed according to company guidelines.
- Planned yearly and monthly budgets of the store.
- Organized seasonal kick-off events within the store to motivate, engage and set the tone for the season.
Mango (Major Brands India Pvt Ltd)Mumbai
Area Manager
06.2008 - 05.2014
Job overview
- Manage overall responsibility for the success of all stores by directing all operational aspects of each store and driving sales whilst minimizing costs.
- Managed inventory and reduced shrinkage through detailed monitoring of daily operations and stock.
- Completed efficient store re-sets to prepare store for special promotions and seasonal updates.
- Created hands-on training programmes for newly hired employees to assimilate teams with company policies and procedures together with key responsibilities.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Taj Group of HotelsMumbai
Guest Relations Officer
10.2006 - 04.2008
Job overview
- Manage all Front Office responsibilities that included guest check-in & out.
- Attend to guest queries & handle complaints with alternative solutions.
- Liaison between departments to ensure guest satisfaction.
- Recommended hotel services or amenities that guest may find useful.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Zenta Technologies
Customer Relationship Associate
11.2004 - 09.2006
Job overview
- Manage large amounts of inbound and outbound calls in a timely manner.
- Responsible for promoting and generating sales Follow communication “scripts” when handling different topics Responsible for promoting and generating sales Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Meet personal/team qualitative and quantitative targets.
Education
St. Xaviers College
BA from Economics and Sociology
Skills
Training and Development
undefinedCertification
Fast Track Retail Buying and merchandising, Mumbai
Timeline
Store Manager (Paul Smith)
RBL
01.2023 - Current
Fast Track Retail Buying and merchandising, Mumbai
05-2022
Microsoft Excel - Beginner to Advanced, Mumbai
04-2022
Store Director (Merchandising - WEST)
OMA LIVING
07.2021 - 12.2022
Train The Trainer - Ritu Kumar, Mumbai
02-2019
Area Manager (Store Operations)
Ritu Kumar
09.2018 - 09.2020
Store Manager
H&M
06.2014 - 08.2018
Visual Merchandising - MANGO, Indonesia
02-2014
Visual Merchandising - MANGO, Malaysia
08-2013
Retail Metrics - RAI(Retail Association of India), Mumbai
02-2013
Window Dressing - MANGO, Singapore
05-2012
Area Manager
Mango (Major Brands India Pvt Ltd)
06.2008 - 05.2014
Guest Relations Officer
Taj Group of Hotels
10.2006 - 04.2008
Customer Relationship Associate
Zenta Technologies
11.2004 - 09.2006
St. Xaviers College
BA from Economics and Sociology
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