Rosemary Hluska
Indianapolis
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with colleagues to maximize productivity and optimize quality results. Decisive leader with good planning and organizational skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
41
41
years of professional experience
Work History
Manager, Clinical Registry Services
Ascension
St Louis
06.2018 - 02.2025
- Ensured compliance and data quality with all relevant abstraction practices, regulations, and industry standards.
- Managed Ascension client relationships through timely, fact-based responses to inquiries, managing the integrity of Registry data, and compliance with all submission deadlines.
- Assessed team members' skill sets to assign tasks for maximum efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted performance reviews for team members.
- Provided leadership during times of organizational change or crisis situations.
Clinical Registry Abstractor / Educator
Navion Healthcare Solutions/IN Heart Institute
Indianapolis
07.2003 - 02.2025
- Reviewed documents to identify relevant information for abstracting.
- Collaborated with other departments within the company to ensure completion of projects on time.
- Entered data into databases accurately and efficiently according to established procedures.
- Maintained regular communications with clients to discuss and resolve issues.
- Notified supervisor of possible delays and issues.
- Encouraged critical thinking skills among students through problem-solving activities.
- Assessed student progress and provided feedback on a regular basis.
- Attended professional development workshops and seminars to stay abreast of new trends in education.
- Adhered to strict confidentiality protocols when handling sensitive client information.
- Performed quality control reviews on completed abstracts prior to submission.
Telephone Triage Registered Nurse
St. Vincent Indianapolis and Ask a Nurse
Indianapolis
02.1999 - 06.2003
- Utilized evidence-based practice guidelines when providing care recommendations over the phone.
- Provided emotional support and reassurance to callers in distress.
- Advised callers on preventive health measures, such as diet, exercise, immunization schedules.
- Referred callers needing additional information or services to appropriate community resources.
- Maintained accurate documentation of all triage encounters and treatments provided.
Call Center Supervisor; Product Support; Sales
Roche Diagnostics Corporation
Indianapolis
05.1988 - 02.1999
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Investigated difficult or complex inquiries from customers.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
- Resolved escalated customer complaints in a timely manner.
- Conducted performance reviews of call center staff and documented results.
- Created incentives for employees who achieved high performance standards.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Recruited and trained new employees to meet job requirements.
Registered Nurse
Various
09.1983 - 05.1988
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Provided emotional support and comfort to families during difficult times.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
Education
Bachelor of Science - Nursing
Purdue University, Calumet Campus
Hammond, IN06-1985
Associate of Science - Nursing
Purdue University, Calumet Campus
Hammond, IN06-1982
Bachelor of Arts - Biology And Geology
Indiana University, Bloomington
Bloomington, IN05-1978
Skills
- Data quality
- Client relationship management
- Employee training
- Team building
- Performance evaluation
- Database management
- Analytical thinking
- Leadership skills
- Effective communication
- Time management
- Relationship building
- Verbal and written communication
- Goal setting
- Emotional intelligence
- Resource allocation
- Staff development
Affiliations
- Avid reader and student of history
- Gardening and environmental care
- Animal interest groups
- Health and physical fitness
References
References available upon request.
Timeline
Manager, Clinical Registry Services
Ascension
06.2018 - 02.2025
Clinical Registry Abstractor / Educator
Navion Healthcare Solutions/IN Heart Institute
07.2003 - 02.2025
Telephone Triage Registered Nurse
St. Vincent Indianapolis and Ask a Nurse
02.1999 - 06.2003
Call Center Supervisor; Product Support; Sales
Roche Diagnostics Corporation
05.1988 - 02.1999
Registered Nurse
Various
09.1983 - 05.1988
Bachelor of Science - Nursing
Purdue University, Calumet Campus
Associate of Science - Nursing
Purdue University, Calumet Campus
Bachelor of Arts - Biology And Geology
Indiana University, Bloomington
Similar Profiles
Molly YoungMolly Young
Registered Nurse at AscensionRegistered Nurse at Ascension
Josiah DavidJosiah David
Clinic LVN at AscensionClinic LVN at Ascension
Quiana FennellQuiana Fennell
Remote Patient Scheduling Coordinator at AscensionRemote Patient Scheduling Coordinator at Ascension
Kathleen Ernsberger, MPHKathleen Ernsberger, MPH
Project Management Specialist at Indiana University School of Medicine, Department of Surgery | Surgical Outcomes Quality Improvement Center (SOQIC) Health Services Research DivisionProject Management Specialist at Indiana University School of Medicine, Department of Surgery | Surgical Outcomes Quality Improvement Center (SOQIC) Health Services Research Division
MATTHEW J. MOHRMATTHEW J. MOHR
OPERATIONS MANAGER at AMAZONOPERATIONS MANAGER at AMAZON