Experienced System Administrator with 5+ years of experience in managing, maintaining, and troubleshooting IT Systems and Mobile Devices. Expertise in optimizing IT Infrastructure, ensuring compliance and mitigating security risks. Known for strong organizational skills and proactive approach to system optimization and user support.
Hi, I’m
Rose Mary Poly
Kochi
Summary
Overview
5
years of professional experience
1
Certification
Work History
Tata Consultancy Services
System Administrator
08.2019 - Current
Job overview
- Excellent experience and knowledge in maintaining robust IT Infrastructures and provides Desktop/Laptop/Network support.
- Monitoring IT asset inventory, ensuring accuracy throughout lifecycle.
- Contributed to successful rollout of mobile device management (MDM) solutions, enhancing data security on company devices.
- Strong understanding of Active Directory, Azure, AD, Domain, OUs, DNS, DHCP, VPN and Firewall.
- Installation and troubleshooting of various encryption tools like McAfee Safe Boot and Bit Locker from the centralized server.
- Wireless/ Wired installation and troubleshooting of Printers, Chip and Pin devices and other Hardware.
- Maintaining the Response SLA & Actual SLA of IT Requests.
- Ensure calls are resolved within SLA(P2 & P3).
- Strong knowledge of ITIL/ServiceNow, Incident Management, Change Management and Service Request.
- Regularly assessed IT Infrastructure for Vulnerability detection and remediation via tools like Lansweeper, SecureDX, ControlUp, etc.
- Install and configure new setup of Desktop includes configuring.
- Assisted in budget planning for IT expenditures, prioritizing investments in hardware and software upgrades.
- Coordinated with vendors to evaluate and procure new hardware and software, ensuring compatibility and cost-effectiveness.
- Analyzed system logs and user reports to diagnose and swiftly resolve complex technical problems.
- Conducted regular security audits to identify vulnerabilities, applying patches and updates promptly.
Education
SCMS School of Engineering & Technology
Bachelor of Technology from Computer Science & Engineering
2019
University Overview
Skills
- AirWatch
- Vulnerability Management
- Operating Systems
- Incident Management
- Windows Active Directory
- Citrix
- AWS
- Mobile Device Management
- Chip & PIN Device Management
- Intune
Certification
- AWS Certified Cloud Practitioner (CLF-C02)
Linkedin
linkedin.com/in/rose-mary-poly-0002b415a
Timeline
System Administrator
Tata Consultancy Services
08.2019 - Current
SCMS School of Engineering & Technology
Bachelor of Technology from Computer Science & Engineering
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