ROSEMARY TENSON SAMUEL
Associate Manager, Accenture Learning
Bangalore
Summary
Results-driven learning professional with over 13+ years of experience in instructional design, learning development, and project management. Proven expertise in managing cross-functional teams, streamlining instructional design processes, and implementing engaging learning solutions that drive business outcomes. Strong stakeholder management skills, exceptional leadership, and a commitment to continuous improvement.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Team Lead Operations
Infosys BPO Ltd
02.2004 - 08.2009
- Oversee day-to-day operational activities.
- Manage team performance.
- Manage first-level escalations.
- Participate in governance activities.
- Ensure articles meet the journal's quality standards.
- Work with authors to develop their articles.
- Copy edit and proofread Business Development proposals.
- Create conceptual designs based on proven instructional theories.
- Build project schedules and provide direction to plan, manage, and deliver multiple training-development efforts.
- Interact with stakeholders and subject matter experts (SMEs) throughout the project development life cycle.
- Lead a team of instructional designers, ensuring the quality and effectiveness of all instructional design products.
- Partner closely with Learning Managers to design and deliver learning solutions aligned to organizational priorities.
- Conduct training and skill needs analysis.
- Plan and oversee work schedules and assignments.
- Lead cross-functional project teams to deliver learning initiatives on time and within budget.
- Assist in learning strategy development and execution
- Provide client consultation and design learning solutions.
- Present learning updates in Leadership forums.
- Direct the instructional design team in creating engaging and impactful learning experiences.
- Evaluate learning program effectiveness through metrics and feedback.
- Analyze data to make informed recommendations for improvements.
Research Editor
Empower Research Knowledge Services Pvt. Ltd
04.2010 - 11.2010
Instructional Design Lead
Accenture Solutions Pvt. Ltd
11.2010 - 05.2018
Supervisory Associate
EY Global Delivery Services
05.2018 - 07.2021
Associate Manager
Accenture Solutions Pvt. Ltd
08.2021 - Current
Education
B.A. - English Language And Literature
Fatima Mata National College
Kollam, Kerala 06.1999 - 05.2002
Pre-Degree -
Fatima Mata National College
Kollam, Kerala 06.1996 - 05.1998
Class X -
St. Josephs Girls' High Scool
Kollam, Kerala 06.1995 - 05.1996
Skills
Stakeholder management
undefinedTimeline
Associate Manager
Accenture Solutions Pvt. Ltd
08.2021 - Current
Supervisory Associate
EY Global Delivery Services
05.2018 - 07.2021
Instructional Design Lead
Accenture Solutions Pvt. Ltd
11.2010 - 05.2018
Research Editor
Empower Research Knowledge Services Pvt. Ltd
04.2010 - 11.2010
Team Lead Operations
Infosys BPO Ltd
02.2004 - 08.2009
B.A. - English Language And Literature
Fatima Mata National College
06.1999 - 05.2002
Pre-Degree -
Fatima Mata National College
06.1996 - 05.1998
Class X -
St. Josephs Girls' High Scool
06.1995 - 05.1996
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