Cashier
Sequelone Pvt Ltd
Hi, I’m
Rosemeen Shaikh
Patient Care Officer | Customer Service | Administration|Customer Support
Mumbai
Summary
Dynamic customer service professional with extensive experience at Sequelone Pvt Ltd, excelling in cash handling and customer relations. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for maintaining accuracy in transactions and fostering repeat business, demonstrating adaptability in fast-paced environments.
Work History
Sequelone Pvt Ltd
Cashier
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Celebinas Mumbai International Airport
Passenger Service Agent
Job overview
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Platinumone One
Customer Service Representative
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Jupiter Lifeline Hospital Thane
Patient Care Representative
Job overview
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
- Screened patients for financial assistance and aided in preparing required funding documents.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Handled prescription refill requests.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
Education
S.S.T College of Arts Science And Commerce Ulhasnagar
Bachelor from Commerce
06.2021
Skills
Cash Handling
Retail merchandising
Refunds and exchanges
Currency counting
Proficient in Software
Customer assistance
Customer Relations
Written and verbal communication
Spirit, wine and beer expertise
Timeline
Passenger Service Agent
Celebinas Mumbai International Airport
Customer Service Representative
Platinumone One
Patient Care Representative
Jupiter Lifeline Hospital Thane
S.S.T College of Arts Science And Commerce
Bachelor from Commerce