ROSEPRIYA SUNNY
PRO
Kottayam,INDIA
Summary
Dynamic PRO with strengths in customer engagement and complaint resolution. Engages with customers to identify needs and deliver tailored solutions. Builds productive relationships to enhance service quality and team collaboration. Resourceful professional adept at managing customer queries and resolving issues with effective communication. Analyzes feedback to identify problems and implement solutions that improve service delivery. Contributes to team success by taking on additional responsibilities and fostering a positive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PRO
CSC NEETHI DIAGNOSTIC LAB &TRAINING INSTITUTE
KOTTAYAM, INDIA
10.2023 - Current
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
CUSTOMER SERVICE HOST
Qatar Airways
KOCHI, INDIA
08.2016 - 08.2017
- Handled customer complaints politely and professionally, escalating complex complaints to managers for assistance.
- Greeted guests upon arrival, providing a warm welcome and guiding them to their tables.
- Handled guest complaints with professionalism, resolving issues swiftly to maintain high levels of customer satisfaction.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Achieved company targets by implementing successful sales strategies.
- Seated guests in appropriate sections, rotating sections to avoid overwhelming servers.
- Engaged proactively with guests to confirm satisfaction with service, food and drinks.
Education
BCA - COMPUTER APPLICATION
ETTUMANOORAPPAN COLLEGE ETTUMANOOR
KOTTAYAM2015
Skills
- Customer engagement
- Complaint resolution
- Team collaboration
- Problem solving
- Customer feedback analysis
- Customer relationship management
- Time management
- Communication skills
- Problem-solving
Languages
English
Proficient
C2
Certification
- AADHAAR SUPERVISOR
- DANGEROUS GOODS REGULATIONS
- IATA FOUNDATION IN TRAVEL AND TOURISM WITH GALILEO
- BASIC AIRPORT HANDLING
Hobbies and interests
- LISTENING MUSIC
PASSPORT NUMBER
- N5974175
ADDRESS
VADAKKECHANGAMATHYIL HOUSE
POOZHIKOL PO
KADUTHURUTHY (VIA)
APPANCHIRA
PHNO-8891731734
Timeline
PRO
CSC NEETHI DIAGNOSTIC LAB &TRAINING INSTITUTE
10.2023 - Current
CUSTOMER SERVICE HOST
Qatar Airways
08.2016 - 08.2017
BCA - COMPUTER APPLICATION
ETTUMANOORAPPAN COLLEGE ETTUMANOOR