Football, motorsports, Art, Trekking
Roshan Abraham John
Customer Success| Senior SAP Consultant
Bangalore
Summary
Customer-focused professional with 4+ years of experience in consulting at Bosch currently seeking roles that combine customer-facing responsibilities with strategic impact, where I can leverage my experience in CRM, stakeholder management, and business processes to drive long-term value and growth.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Team Lead - Senior SAP Functional Consultant
Bosch Global Software Technologies Private Limited
Bengaluru
08.2021 - Current
- Managed the global SAP cloud system, supporting sales and service teams.
- Increased CRM adoption by 21% through process optimizations and training.
- Delivered over 100 issue resolutions per quarter, maintaining 95% SLA compliance.
- Reduced average downtime by 20% through proactive problem-solving and automation.
- Driving sustained product adoption and reducing support escalations by 12% year-over-year.
Rolls Royce CS Consultant
Bosch Global Software Technologies Private Limited
Bengaluru
- Integration of SAP CS modules to optimize service order processing and reduce turnaround time.
- Defined & configured service processes including warranty, contracts.
- Led process evaluation initiatives to identify bottlenecks in service delivery.
- Led dedicated customer success support for the enterprise Rolls-Royce client account.
Retail Sales
Aditya Birla Retail (More)
Kochi
04.2018 - 09.2018
- Supported in-store retail sales and customer engagement initiatives.
- Collaborated with store teams to improve service processes, and reduce friction points.
- Managed inventory of products and tools, ensuring availability for all appointments and retail sales.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
Education
Master of Business Administration (MBA) -
Christ University
Bengaluru03-2021
Bachelor of Commerce - Marketing And Finance
Christ University
Bengaluru, India 04.2001 -
Skills
Customer Experience
Networking
Escalation Management
Solution Consulting
Strategy and growth
User experience
Management consulting
Decision-making
Performance tracking
Project management
Issue resolution
Certification
SAP C4C cloud sales V2
Interests
Timeline
Team Lead - Senior SAP Functional Consultant
Bosch Global Software Technologies Private Limited
08.2021 - Current
Retail Sales
Aditya Birla Retail (More)
04.2018 - 09.2018
Bachelor of Commerce - Marketing And Finance
Christ University
04.2001 -
Rolls Royce CS Consultant
Bosch Global Software Technologies Private Limited
Master of Business Administration (MBA) -
Christ University
Volunteering
Bosch Volunteering
- Supported NGO-led initiatives including education outreach, environmental drives, and animal welfare activities.
Kerala Football Association
Sales and stadium support
- Kerala Football Association(Sales and stadium support) - Event operations and growing average attendance compared to the prior year's cycle.