Roshan Anchan
Mumbai,MH
Summary
Dynamic and results-driven Operations Team Leader with over 2 years of experience in managing teams and driving operational excellence. Adept at identifying process inefficiencies and implementing strategic solutions that enhance productivity, reduce costs, and improve service quality. Proven track record in leading cross-functional teams, optimizing workflows, and fostering a culture of continuous improvement.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Team Leader Operations
Tech Mahindra
01.2023 - Current
- Leading initiatives to drive continuous process improvement, optimizing operational efficiency and productivity through strategic analysis and implementation.
- Leveraging advanced data analysis tools, including Excel, to monitor and manage KPIs, providing actionable insights and performance reports for data-driven decision-making.
- Setting and communicating clear performance expectations, aligning team objectives with broader organizational goals, and ensuring consistent achievement of targets.
- Identifying operational inefficiencies and implementing streamlined processes to improve workflow, enhance productivity, and reduce costs.
- Providing leadership in coaching and mentoring team members, fostering professional development, skill enhancement, and growth through structured feedback and training programs.
- Effectively managing resource allocation to balance workloads, prioritize high-impact tasks, and ensure timely completion of deliverables.
- Facilitating open communication across teams and with senior management, ensuring transparency and alignment on performance, challenges, and operational strategies.
- Conducting regular performance assessments and one-on-one reviews to monitor individual and team progress, driving continuous improvement and goal alignment.
- Leading conflict resolution and fostering a collaborative team environment, promoting a culture of accountability, innovation, and excellence.
- Driving data-driven decision-making, analyzing trends and insights to mitigate risks, capitalize on opportunities, and improve overall team performance.
- Ensuring thorough documentation and standardization of processes to enable consistent execution and facilitate knowledge transfer within the team.
- Leading cross-functional collaboration with other departments to support organizational initiatives, ensuring operational alignment and optimizing process integration.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Advisor
Tech Mahindra
04.2019 - 12.2023
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
Education
Bachelor of Science - Microbiology
Lords Universal College
Mumbai04-2018
Skills
- Problem-solving
- Team motivation
- Professionalism
- People management
- Work Planning and Prioritization
- Performance improvement
- Goal setting
- Leading team meetings
- Quality improvement
- Coaching and mentoring
- Attention to detail
- SMART goals
Accomplishments
- 2024: Ace the Race Winner, securing consecutive accolades for excellence.
- 2023: Ace the Race Winner, rewarded with an international trip for exemplary achievements.
- 2023: Achieved Best Team Leader for Commercial Performance, driving business success.
- 2023: Acknowledged as the Best Team Leader for People Management, maintaining 0% attrition within the team.
- 2023: Honored as the Best Team Leader for exceptional leadership.
- 2021: Recognized as a Top Performer in the prestigious Top Notch Program.
- 2021: Awarded Customer Superstar for outstanding performance.
Languages
English
Hindi
Marathi
Timeline
Team Leader Operations
Tech Mahindra
01.2023 - Current
Advisor
Tech Mahindra
04.2019 - 12.2023
Bachelor of Science - Microbiology
Lords Universal College
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