Roshan B Nayak
Mumbai
Summary
Dynamic sales and team leadership professional with a proven track record in the BFSI and EdTech sectors, consistently driving revenue growth and enhancing conversion performance. Successfully led and mentored a team of 20 Relationship Managers at Policybazaar UAE, surpassing international sales targets by 20% while refining lead qualification processes to boost conversion rates by 15%. As an Associate Manager at PhysicsWallah, exceeded weekly and monthly targets, resulting in a 20% improvement in conversion rates through consultative selling and strategic lead management. Expertise in client advisory, inside sales, CRM-driven decision-making, and performance coaching enables the creation of high-performing teams that drive scalable growth.
Overview
7
7
years of professional experience
Work History
Sales Team Leader-International Process
Policybazaar UAE
07.2025 - 03.2026
- Led and managed a high-performing sales team of 15–20 representatives, ensuring consistent achievement of sales and performance targets.
- Developed and executed strategic sales initiatives to improve conversion rates and drive overall business growth.
- Conducted coaching, mentoring, and training programs to enhance team productivity, sales effectiveness, and professional development.
- Managed a sales pipeline exceeding AED 10 million, successfully closing deals valued at over AED 3 million.
- Built and maintained strong client relationships, contributing to customer retention, repeat business, and revenue growth.
- Monitored team KPIs, sales performance metrics, and operational activities to optimize efficiency and target achievement.
- Supported recruitment, onboarding, and performance management processes to strengthen team capability and operational productivity.
- Motivated and mentored team members in fast-paced environments, fostering a collaborative and high-performance work culture.
Associate Manager
PhysicsWallah
01.2023 - 06.2025
- Built and scaled the sales team from 0 to 60 members by establishing efficient inbound and outbound calling processes.
- Led, managed, and motivated a team of 20 Academic Counselors to consistently achieve performance and revenue targets.
- Mentored and developed Team Leads to manage 5-member sub-teams, creating a strong leadership pipeline within the organization.
- Designed and implemented daily, weekly, and monthly input/output tracking reports to monitor team productivity and business performance.
- Streamlined sales workflows and calling strategies, improving lead conversion and counselor efficiency.
- Conducted regular performance reviews, feedback sessions, and training programs to enhance team productivity and communication skills.
- Collaborated with cross-functional teams to optimize lead allocation, customer engagement, and follow-up processes.
- Monitored KPIs such as conversion rates, call productivity, revenue generation, and customer satisfaction metrics.
- Played a key role in onboarding and training new hires on sales processes, CRM usage, and counseling techniques.
Business Development Executive
Toppr Technologies Pvt Ltd (acquired by Byjus 2022)
08.2019 - 12.2022
- Managed lead qualification and engaged in personal consultations to introduce personalized edtech solutions.
- Consistently met monthly targets through strategic customer engagement initiatives.
- Capitalized on regional language abilities to foster relationships with diverse clients.
Education
B.Tech/B.E. - Electronics/Telecommunication
Vivekananda College of Engineering and Technology
PutturSkills
- Strategic business development
- Sales expertise
- Strategic marketing
- Proficient in MS Office
- Excel spreadsheet management
- Effective team leadership
- Analytical decision making
- Lead qualification and conversion
- Negotiation & Client Handling Skills
- CRM Tools & Sales Automation
- Team leadership
- Sales coaching
- Sales presentations
Language
English
Hindi
Marathi
Gujarati
Kannada
Bengali
Timeline
Sales Team Leader-International Process
Policybazaar UAE
07.2025 - 03.2026
Associate Manager
PhysicsWallah
01.2023 - 06.2025
Business Development Executive
Toppr Technologies Pvt Ltd (acquired by Byjus 2022)
08.2019 - 12.2022
B.Tech/B.E. - Electronics/Telecommunication
Vivekananda College of Engineering and Technology