Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roshan Chopade

Pune

Summary

• Over 5 years of experience as a Production and System Support Engineer, working on large-scale enterprise applications and systems.
• Proficient in analyzing, diagnosing, and resolving complex technical issues to minimize downtime and improve system performance.
• Strong knowledge of system monitoring tools, incident management, and problem resolution methodologies.
• Excellent interpersonal and communication skills, able to collaborate effectively with cross-functional teams and stakeholders.
• Proven ability to work under pressure and meet tight deadlines while maintaining a high level of accuracy and attention to detail.

Overview

6
6
years of professional experience

Work History

Tech Lead

Cognizant
Pune
09.2021 - Current
  • Provided 24/7 support for critical production systems, ensuring high availability and minimal downtime.
  • Monitored system performance, identified bottlenecks, and implemented performance tuning measures to optimize system performance.
  • Investigated and resolved complex technical issues, collaborating with higher level support teams as necessary.
  • Developed and maintained support documentation, including runbook, troubleshooting guides, and knowledge base articles.
  • Implemented automated monitoring and alerting solutions to proactively identify and resolve potential issues.
  • Led incident response and resolution efforts, ensuring timely communication and resolution of incidents.
  • Conducted root cause analysis for major incidents, identifying underlying issues and implementing preventive measures
  • Mentored junior team members, providing guidance and support in troubleshooting and resolving technical issues.

Process Executive

Adecco India Pvt. Ltd.
Pune
03.2020 - 09.2021
  • Provided 24/7 Web support for application, resolving over 1,000 customer incidents with a consistent SLA adherence.
  • Proactively addressed user queries and resolved cases within SLA, maintaining a 98% on-time resolution rate.
  • Troubleshot and resolved technical issues related to client services, providing comprehensive solutions to enhance client satisfaction.
  • Responded to critical alerts promptly, collaborating with relevant teams to resolve issues effectively. • Participated in client calibration and weekly calls, fostering strong client relationships and ensuring satisfaction

PSM Associate

Softenger India Pvt LTD Pune
Pune
05.2018 - 07.2019
  • Managing the PSM Library Management System, conforming to appropriate security standards.
  • Managing vital record shipments to/ from off-site storage.
  • Monitoring mailbox, checking tickets, checking media retrieval from off- site, organizing inventories, inventory updating in Tool and Excel.
  • On-site and off-site movement with following process and guidelines.
  • Identify and analyzing tickets and resolve in time.

Education

Bachelor of Science - Computer Science

North Maharashtra University, Jalgaon
Muktainagar, Maharashtra
01-2017

Edureka

Skills

  • Operating Systems: Windows, Linux, Unix
  • Databases: Oracle, SQL Server, MySQL
  • Programming Languages: C, Python, Shell Scripting
  • System Monitoring Tools: App Dynamic, PRTG, Splunk
  • Incident Management Tools: ServiceNow, rackspace
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills

Timeline

Tech Lead

Cognizant
09.2021 - Current

Process Executive

Adecco India Pvt. Ltd.
03.2020 - 09.2021

PSM Associate

Softenger India Pvt LTD Pune
05.2018 - 07.2019

Bachelor of Science - Computer Science

North Maharashtra University, Jalgaon

Edureka

Similar Profiles

CREATE PROFILE
Roshan Chopade