Roshan Corda
Mumbai
Summary
Ambitious, open-minded and well-organized individual. Quick learner, with the ability to work long hours and go the extra mile. My perseverance and positive attitude that enables me to handle responsibilities and high-pressure work situations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Corporate Travel Consultant -
Touristers Tour Designers
MUMBAI
05.2024 - Current
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
- Prepared customized itineraries based on customer needs and preferences.
- Researched availability of airfare using reservation systems.
Corporate Travel Consultant -
ANTA Travel & Tours
Dubai
03.2013 - 12.2023
- Handling all types of customer queries related to business travel.
- Cross-selling/up-selling at the point of sale level.
- Responding to inquiries promptly, courteously, and in a professional manner.
- Building strong relationships with clients.
- Compliance with the client's travel policy and SLA.
- Maintaining standard operating procedures.
- Performed all functions relating to the booking, administrative, and accounting tasks necessary to process electronic and other travel documents.
Senior Officer -
Connought Network Services for Cathay Pacific
Mumbai
08.2011 - 03.2013
- Issuing tickets for Cathay Pacific cockpit and cabin crew.
- Issuing tickets for non-IATA ports (Zurich, Amsterdam, and Frankfurt).
- Replying to queries from customers regarding baggage, flight information, e-ticket receipts, revenue and award reservations, and various promotional offers of Cathay Pacific Airways.
Customer Service Associate -
WNS Global Services for United Airlines Process
Mumbai
03.2009 - 03.2011
- Handling entire UATP data work
- Handling daily reports
- Coordinating with Travel agencies regarding ADM payments
- Applying payments to UATP accounts.
- Creating new cards for corporate, reissuing existing cards, and canceling UATP cards.
Senior Customer Service -
Wipro BPO for Delta Airlines Process
Mumbai
02.2006 - 12.2008
- Issuing domestic tickets for U.S. passengers.
- Reissuing unused and partially-flown tickets.
- Posting miles/points flown on international and domestic flights on Delta and partner airlines into the Sky Miles account.
- Assisting passengers in printing their boarding passes, transferring miles, and changing their names and addresses on their Sky Miles accounts.
- Maintained up-to-date knowledge of product changes and updates.
Showroom Salesman -
Zodiac Clothing Co. Ltd
Mumbai
10.2004 - 01.2006
- Daily and weekly sales reports.
- Setting up inventories
- Daily ordering of stock
Trainee Manager -
Cafe Coffee Day
Mumbai
10.2003 - 03.2004
- Training new team members
- Setting up inventories
- Taking care of the entire shift in absence of the manager
Shift In Charge -
Subway Sandwiches
Mumbai
10.2001 - 01.2003
- Ordering vegetables and meats, and ensuring they are fresh.
- Training new team members.
- Setting up inventories
- Cleanliness
- Daily ordering of stock.
Counter Sales Executive -
Taj Birdy's
Mumbai
08.2000 - 07.2001
- Monitoring wastage percentage and ordering stock daily as per requirement.
- Setting up inventories.
Education
High School - Commerce
KVM Jr College
Mumbai, Maharashtra02.2000
High School -
Holy Family High School
Mumbai, Maharashtra03.1998
Skills
- Airline reservation systems proficiency
- Fluent in multiple languages
- Strong communication skills
- Corporate travel policies expertise
- Expert itinerary planning
- Exceptional customer service
- Destination knowledge
- Client relationship building
Certification
- IATA Foundation, Trade Wings, 2008
- Amadeus basic and ticketing skills, 2010
Personal Information
- Passport Number: N5934168
- Date of Birth: 11/25/81
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
- Konkani
Timeline
Corporate Travel Consultant -
Touristers Tour Designers
05.2024 - Current
Corporate Travel Consultant -
ANTA Travel & Tours
03.2013 - 12.2023
Senior Officer -
Connought Network Services for Cathay Pacific
08.2011 - 03.2013
Customer Service Associate -
WNS Global Services for United Airlines Process
03.2009 - 03.2011
Senior Customer Service -
Wipro BPO for Delta Airlines Process
02.2006 - 12.2008
Showroom Salesman -
Zodiac Clothing Co. Ltd
10.2004 - 01.2006
Trainee Manager -
Cafe Coffee Day
10.2003 - 03.2004
Shift In Charge -
Subway Sandwiches
10.2001 - 01.2003
Counter Sales Executive -
Taj Birdy's
08.2000 - 07.2001
High School - Commerce
KVM Jr College
High School -
Holy Family High School
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