Roshan Dodeja

Responsibilities:

• Adjusted KYC process to align with workforce capabilities.
• Conducted KYC formality reports on questionable accounts and transactions.
• Interpreted evidence from multiple tools and systems to determine legitimacy of customer behavior.
• Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
• Facilitated communication with onboarding team to gather information and onboarding documentation.
• Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
• Partnered with client-facing teams to collect legal documents and associated information for regulatory and internal policies.
• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
• Created various documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Prepared system diagrams and flow charts to support problem analysis.

Voluntary Responsibilities:

• Taking charge of creating monthly team reports.
• Assisting team manager to plan, direct and coordinate projects.
• In the absence of manager, shadowing team members to ensure all goals are met.
• Collaborated with facility team to streamline operational changes.

Responsibilities:

• Communicating with customers to notify them of fraudulent activity and minimize impacts.
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Reviewed transactions to identify any suspicious activity.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Excellent communication skills, both verbal and written.

Voluntary Responsibilities:

• Worked in tandem with cross functional teams to bring new ideas to optimize existing processes.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Mentored team members to enhance professional development and accountability in workplace.

Responsibilities:

• On Board new customers by giving them a walkthrough of the business and it's history.
• Prepare Monthly newsletters and posters to send out to potential and existing clients with the help of Adobe software.
• Managing Customer documentation by liaising with the Mail team to make sure the documents reach through correctly and in time.
• Providing timely reports through QlikView and other sources to the Management.
• Interim Quality Control Analyst – Which involved in Making sure the policy and regulatory requirements were followed.
• Worked to Digitalize and revitalize Training Content.
• Researched and verified parties involved in suspicious activities and transactions against various databases such as LexisNexis and World-Check.

Voluntary Responsibilities:

• Worked In tandem with the team to set up meetings and Calls with the On shore Business Team
• POC for the team for process related issues.
• Identified and executed improvements for processes.