Roshan Gurung
Jalpaiguri
Summary
•Dedicated professional with strong customer service skills and cash register operations experience. Committed to enhancing customer experiences and maintaining a positive shopping environment.
• Detail-oriented individual with experience in customer relationship management and cash register operations. Proven ability to resolve issues effectively, enhance customer loyalty, and implement promotional displays to create engaging shopping experiences.
•Customer-centric retail professional skilled in cash handling and point-of-sale systems. Recognized for fostering strong customer relationships and ensuring high satisfaction through attentive service and problem resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Style Bazaar Retail
Roshan Gurung
Jalpaiguri
01.2025 - 10.2025
- Managed cash register operations and maintained accurate cash drawer.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Handled customer returns and exchanges while following store policies.
- Implemented promotional displays to enhance customer shopping experience.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Smart Value
Roshan Gurung
Jalpaiguri
09.2021 - 04.2022
- Developed relationships with customers to enhance loyalty and repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts - B.A
Ananda Chandra College
Jalpaiguri05-2024
Some College (No Degree) - Student
Mohit Nagar CTP High School
Jalpaiguri05-2021
Skills
- Cash register operations
- Point of sale systems
- Customer relationship management
- Customer service
- Credit and cash transactions
- Product knowledge
- POS system operations
- Payment processing
- Refund handling
- Credit card processing
- Point-of-sale system operation
- Scanner operations
- POS systems
- Exchanges processing
Languages
Nepali
First Language
Bengali
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
English
Elementary (A2)
A2
Certification
•madhyamik pariksha
•Higher Secondary
•Spoken English
•Cita, Dita
•Ncc
Timeline
Style Bazaar Retail
Roshan Gurung
01.2025 - 10.2025
Smart Value
Roshan Gurung
09.2021 - 04.2022
Bachelor of Arts - B.A
Ananda Chandra College
Some College (No Degree) - Student
Mohit Nagar CTP High School